RAYUS Radiology - West Palm Beach

"Check in was fine, waiting was fine and the exam was fine. After it’s just get your belongings and your free to leave with no further knowledge. Thinking it’s weird I ask if there’s anything else I need to do or how I’ll get any information or anything about how I should go forward. Nope nothing my primary will call me. Okay, I leave my primary calls I need a disk Rayus was supposed to provide me they never did. It’s not around the block from me so it was very inconvenient to have to drive back. Then i call ahead asking it be ready for pick up when I arrive and of course that’s not either so another 15 minutes of my wasted time. Is anyone on the same page here or actually care about the people they deal with? Doesn’t seem like it."

"This place is impossible to get on the phone for an appointment to begin with so go elsewhere . For them to find the drs order for the actual procedure took three calls & a wait time on each call of at least 30 minutes . The C/T team was childish & impossible to deal with . They tried over & over to get my vein for a blood test & when they couldn’t get it told me to go home ! I said give me another person They got so insulted I asked for another person. I had to beg for another young person to even bother with me I was not going home & try to make another appointment & drink that awful liquid all over again bc they couldn’t find a vein. That’s not my fault . The scan was ok but when I came for a copy of the report which was supposedly at the desk they told me they didn’t have it to wait 20-30 minutes . After a few minutes I asked another very young person to look under the desk & it was there! This place from appointment to report did everything badly . Avoid !!"

"I was scheduled for a follow up mammogram about three week ago and they called me the day before to let me know my appointment has been canceled since that appointment hour was no longer available. I don’t think people understand how frustrating and very important it is for me have this appointment since my doctor did notice something on the previous results and recommended that I retake this test. I will highly appreciate if someone who truly understands that I need to have this appointment done for the sake of my health. Besides that the technician I had was extremely kind and helpful during my first time there. For that reason I would have given them 4 stars ⭐️"

"The intake office staff were so friendly and inviting. The facility is topnotch, clean and convenient. The technicians were professional and accommodating. They have lockers to safely put your belongings in. They have a area dedicated to fresh coffee. The waiting room is comfortable and spacious. I would definitely recommend Rayus imaging to my friends and family members."