McDonald's

"I don't recommend outside pick up orders at this location. Most have to go inside to get their orders, I've tried to wait but its ridiculously slow! 1 chicken sandwich & 2 shamrock oreo mcflurry, and 4 minutes later I walked inside. This was after 2 other cars parked in a pickup area spot, went inside, and left with their orders! This happens often. Sad that the service is so horrible! I've lived close by for 30+ years, this is the closest McD's, but no longer worth the wait. The sandwich was soggy, and the drinks were awful, overpowering mint, we couldn't stomach it and had to throw away more than half it, it was so gross!"

"Drove here at 9:55 pm on Christmas Day to pick up a mobile order. I wish there was a way to give this location zero stars especially since the McDonald’s. That is a little bit further down Bloomingdale is absolutely amazing. But unfortunately, I have to give one star. When I arrived to pick up my mobile order, which cannot be canceled as we all know, I had to wait in a car line that was all the way around the building. The lobby was closed, and there was a handwritten note on the door that said they were closed, but they did allow some teenagers to come inside and pick up their food bags while this was happening anyone could see that all of the food for the mobile orders was already prepared and bagged up and sitting on the counter, as these teenagers entered, the employee who let them in stated that they were also employees, so I can understand them not having to wait in the line. What I can’t understand is why the food was not being distributed since it was prepared and sitting on the counter. The only time that the line moved was when people gave up and left the line but no food was being distributed. I sat on the line for an hour and 45 minutes I walked around to the window and I was told that they were going to call the cops on me, I could clearly see that all the food was still sitting there, and I asked why they weren’t giving it out, and again they threatened me with calling the cops, this is after an hour and 45 minutes of waiting one employee cursed at me through the window. I decided at that point that regardless of losing the money for my McDonald’s order I was not going to sit here for no reason plus why would I pick up cold McDonald’s food that is disgusting. I called customer service and reported the incident the following day, and they said they would let the owner know, my advice to anyone is, do not go to this location, whatever was happening, that night was crazy, it was mostly teenagers working, and the adult that was supervising them was allowing this to go on an older man maybe 45-ish and he was just getting himself food and drinks from the machine, and not at all being a professional. I can imagine that it’s not fun to work on Christmas day, but this was not working slowly, this was not being frustrated. They were holding the food hostage after we had paid for it, that is unacceptable. Go down the street to the McDonald’s that is at 11007 Bloomingdale and you will get far better service. They are amazing at that other location."

"Spent over 45 minutes waiting in the drive-thru to get cold food. I don't even understand how that's possible when they seem to be cooking the food one individual order at a time. This location doesn't deserve to be called "fast" food. The owner of this location clearly does not care about the customer experience, letting his workers drown and his customers waste their time and money. At some point you have to accept that if you only have two staff members you need to close the doors and windows, not operating is better than giving every single person who comes in a contact with your restaurant for the night a horrible experience that they will not soon forget. To the owner, do better, or change professions, because this ain't it."

"You can no longer anticipate getting a fairly decent meal here. Most of the times the fries are limp and beige not golden brown and crisp. Service is hit or miss. It has gotten to the point that there are only a couple of items I order there. Yes it's fast food and not a fine dining establishment but for the prices they charge you should at least be able to get something worth eating. The fish sandwich has gotten so small it could almost be considered a slider. The chances of getting a full pack of fries is about 50% I got a large order once so I could share with my grandsons and it was less than half full. I took a picture I was so mad. Most of the time the person handing your food to you at the window doesn't even speak to you. One time the person was literally holding the bag out the window with his back turned as he talked to the other crew members without ever acknowledging I was there. I took the bag and just sat there to see if he would turn around. He didn't. Imagine my surprise when next spoke to him to discover he was the manager. Of course this was the next time I went through and they left off part of my order. There have been so many mistakes it would take forever to sit and type them in. From messed up orders, stale buns and many more. I go through for the convenience now and not the taste or service. As the prices have risen the quality of the food and service have declined!"