Jimmy John's

"The worst customer service. Placed an order on the app for a wrap and it allowed me to redeem reward for wrap. Then get to the store to pick up and they tell us they don't honor that here. It is not our fault the app allows us to redeem the free sandwich for a wrap.. will not be coming back to Jimmy John's. Fix the app or just give better customer service."

"I ordered 2 wraps and although they were very good just a little weak on the filling. At $10 each,$4 delivery charge & tip a $20 order turned into $30. I live 2 blocks away and it took almost a half hour. When I called to ask what happened the guy abruptly yelled at me that it was already delivered(wasn't there 5 minutes earlier when I checked for it). I felt that he could have handled it better than he did. Sadly, I probably won't order from them again. Thank you! Susan Deal"

"Cashier in drive through line was hitting real heavy on the upsell. Do you want a drink? Chips? Cheese? Pickle? How about a brownie? Nothing else? Are you sure? Disappointing # 2 sandwich . 2 slices roast beef, 1 of provolone, little bit shredded lettuce and 3 medium tomato slices. Only thing that hoagie had a lot of was about a 1/2 cup of mayo on both sides. 3 hoagies, all 1/2 sized were $24 + Can't afford to go back ."

"I have a severe egg allergy and specifically asked Jimmy johns for no Mayo on my sub multiple times while I was picking up food on my way to work a 10 hour shift they did not follow the simple instructions thankfully I double checked the sand which before I took a bite. After I realized this I was already 30 minutes away at work with no food and 12$ wasted on a sandwich I have to throw away. So I called Jimmy Johns and asked to speak to a manager a girl answered and I told her what had happened she said there’s nothing they can do everyone make mistakes… this mistake could of put me in the hospital and is not acceptable once so ever. Didn’t offer me Any kind of resolution not to come back a different day for a free sub to replace the one I just spent my hard earned money on and had to throw in the trash. The followed it up by telling me to have a nice f-ing day and hung up on me. I will be taking this up with corporate and who ever this female manager at Jimmy Johns is should be fired immediately she has no manners or service skills to be running a restaurant no one should ever talk to a customer like that it is not acceptable. Let alone she was one bite away from hospitalizing me!"

"Ordered online and ordered a sandwich with bacon added to it. Called the store and ask them to please make sure they put the correct amount of bacon on the sandwich as last time they only put 2 slices. I actually managed a Jimmy John’s for five years and know that a portion for bacon is five slices. I also know that it is one of the most expensive items in your food cost. The store is trying to keep their food costs low by only giving you three strips of bacon but charging full price. Pretty disappointing especially the fact that I called the store explaining that it happened last time but I didn’t leave a review or complain at that time assuming it was a mistake. I guess if I want to ensure that I get the proper serving size at this store I will have to go into the store and watch them make it which is pretty ridiculous. I hope the management will realize that food cost means nothing if you constantly make the order wrong and lose your customers."