Steak 'n Shake 2490 State Road 580, Clearwater, FL 33761

"Not sure what they did with their fries but they're in tiny crumbles and pieces, not a single fry in the order, just tiny pieces. Chili dog for over 5 bucks is a hot, disgusting mess, no chili, beans only and straight grease. You can see it sitting in oil on the left side of the pic. Went straight into the garbage where it belongs."

"Let me start by saying I really only leave negative reviews if I feel I’ve been completely slighted…. I went through the drive thru for a single Wisconsin buttery burger, definitely my fav and has been for years, so it’s not like I don’t know what I’m ordering. I order from this SnS often too, as it’s right on my way home from work. I realized once I got home, the bottom of the Togo bag was completely saturated… first red flag. Then I open up the bag to see the burger box is soaking and dripping. Disgusting. Once I opened up the actual burger, the thing is literally swimming in butter, I kid you not. It smells horrid. It looked like someone played a prank on me, and wanted to see just how far they could go with making a foul, disgusting, sloppy, melting-in-grease burger, just for me… naturally, I call and get the manager Camila B who then tells me, really there is nothing she can do as this is how the wisconsin buttery burgers come now, and this is a new corporate change as of a week ago… I questioned her because it literally doesn’t make sense how they could let something that disgusting go out the window… At what point do you use common sense and realize people aren’t going to eat something as foul as that? I wasted $11 on slop. Camila offered for me to come back and they could remake another burger for me.. that doesn’t help when I’m already home, and want the same burger. How about using discretion and either A.) advise the customer “corporate wants us to give you coronary artery disease with all this butter” or B.) use your critical thinking skills and maybe not saturate a burger to even remotely half of the amount of butter/oil used. It’s a little disrespectful to hear “well that’s how corporate wants us to do it, we’ve had a few other people call to complain as well” that doesn’t sit well with me. I asked for a credit the next time I come through. Camila wasn’t rude, she just didn’t really seem to get it. If I was the manager, I’d make a judgment call and tell my cooks to not put that incredible amount of butter on the burgers to save myself the angry customers reviews, and waste of ingredients because I promise you… nobody will eat this. If what Camila says is true, this is how SteakNShake now makes their Wisconsin buttery burger moving forward, I will not be back, and neither will a lot of customers."

"Steak N' Shake is always a must-have. They have the biggest selection of milkshakes, tons of UNIQUE AND DELICIOUS types of burgers. I also love the fact that they use steak on their burgers, you can clearly taste the difference. I don't think I've ever eaten a meal from Steak N' Shake and left disappointed. They have a beautiful interior that gives you a 90s vibe. Definitely give it a shot!"

"Got drive thru and asked for extra ketchup on our burger and also extra ketchup for our fries. Got to the window checked again about the extra ketchup. They assured us our order was correct. It was not! Had to go inside to get to get ketchup. Yes, it may sound petty but it was not a good experience. I fixed the burger for the pic ,the onion and pickles were jammed on 1 side. The shakes were good."

"This place was clean. At least at the time of my visit. I ordered chicken tenders, see pictures. The size was as small as McDonald's nuggets. I called the waitress to provide my feedback she wouldn't even make eye contact with me. Abruptly stating I'll get you a manager. The Manager never showed up to our table even after multiple requests. Moments later he send us free children tenders without even taking the time to talk to us. I returned their tenders to them since all I wanted was complementing him on how clean the place was and how my order shouldn't have left the kitchen since the quality of the product was below standards. However, it seems that manager didn’t care about his or her customers experience or feedback. Dear manager based on what I do for a living, I can tell you that usually business owners would pay to listen to my advise. All I wanted was providing you with a constructive feedback that will eventually better your business and increase your local customers. Eventually will increase your repeated customers. Companies are paying for customers feedback. Throwing free chicken tenders at issues doesn't solve anything rather it makes the customer disrespected. Attitude is very important when operating a business."