Shake Shack Orlando Premium - Food Court

"Awful staff and manager. Our drinks were 100% full of ice , they messed up our order, our burger came inside out , completely messed up and with the wrong ingredients. This is a busy day, so I can understand order mistakes, but the problem was that the staff and manager were rude and unwilling to fix the order. very frustrating. I don’t recommend this store - If you don’t want hassle just go anywhere else, this store’s staff is disgusting"

"Super polite and considerate staff and clean environment. Food came out quick and hot. The cashier (blondish blue hair) was very patient and friendly. One of the guys (he had his locs up in a black wrap) behind the counter, brought over my food after seeing me trying to manage by myself with my baby’s stroller and my arm brace; which, I appreciated so very much! The employees here made this such an easy and smooth experience."

"Awful experience. See attached photos. Lettuce wrapping burger was black and slimy. Chicken nuggets were literally pooling grease in the container and soaking through to the table. Fries were cold, but got those replaced. Dispensed water into cups and it had a gross oily sheen to it. Realized it after drinking, so tried 3 different cups of water, all the same. Tried to capture it in pics but it was much more evident in person. This place is a health department violation (or 3) waiting to happen."

"Just an average experience at the Shake Shack. We’ve been to several all over the country and this one didn’t live up to expectations. We did like the ordering kiosks/stations where you can select your food and customize it, pay for it, and enter your phone number for a text when the order is ready. Super convenient. The seating area was really dirty. The few open tables were all covered with grease and crumbs from previous diners. We had to get a stack of napkins and wet them down and scrub the table. To be fair we did see an employee later wiping tables down, but it was well into our meal. The table as dirty enough that when I stood up and brushed against the side to go get napkins it left a large stain on my shirts from the unknown substance on the table (burger pieces/grease). Frustrating. The burger was good. Good flavor, good temperature. The chicken was very dry for some reason. I’m not sure if it had been cooked earlier or had been under the heat lamp. The cheese fries were average and so were the bacon cheese fries. The cookies and cream shake was pretty decent, although be prepared to pay extra for whip cream. Weird. Employees who interacted with us were nice. Not the Shake Shack experience we are used to."

"After hearing so many good things about this place, I finally gave it a try and it did not really live up to the hype. Don’t get me wrong it was good just not great or cravable. I oredered the Black Truffle Burger and my wife ordered the Smoke Shack. I thought the burger tasted pretty good but was a little on the greasy side. This was probably due to the fried shallots on the burger adding to the grease level. My wife really enjoyed the Smoke Shake. Especially the bacon which she said complimented the other flavours in the burger well. The shakes were just kind of meh and more of the same with the fries. They were crispy but that’s about the only remarkable thing about them."