Red Lobster

"Having had a very terrible dinning experience in another Red Lobster located at Winter Haven a month ago, we wanted to give it a try at a different location. And we are extremely happy that we did! We had a wonderful dining experience in this location tonight. Firstly, we reserved a table for 5 (including a toddler) through Google at 7pm on Black Friday night to avoid a long wait as last experience in Winter Haven. Once we arrived, the staff greeted us politely and arranged a table that fit us comfortably. I personally very appreciated how considerate they were in putting the high chair far away from the kitchen exit. We also didn’t wait for too long to get our drinks and the biscuits. Maybe the one in Winter Haven set the bar too low that we waited more than 10minutes just for some glasses of water and half an hour for some biscuits and none of our food came out after an hour that forced us to leave. Luckily, this location did everything right! The food was served quick, nice and hot. The sirloin that we got from the ultimate feast was on point, cooked as medium as we asked for. All our food tasted very good as well as in a perfect portion! Moreover, I especially appreciate how the servers and managers interacted with the customers. Not only our server kept us updated on our food and checking on us, but also the managers and runner. They kept on checking with us to see if everything was alright and whether we needed something else. One of the managers even offered to take some pictures for us to capture our happiness with this dinning experience. This definitely gained back our confidence with Red Lobster. We will definitely come back to this location if we want some more seafood in the future."

"Our service was good enough, but Red Lobster has gone down hill so much lately. Poor food quality, not hot, they no longer have coke it’s just all around not as good AND more expensive. Specifically though the broccoli has consistently been GROSS in several locations in multiple states. They need to STOP serving moldy broccoli. It’s a real problem. They also don’t bring more rolls when you ask. Just expensive, underwhelming and disappointing."

"Red lobster on Vine Street. I really stopped going to Red Lobster I felt it was not worth the money, which was several years ago. In the last 12 months I have eaten there 3 times including the current visit. What drew me back were the shrimp skewers. I specifically went this evening for the shrimp skewers. Lisa was our waitress. She was lively and worked several tables. Nice and engaging. 30 to 40 minutes after we ordered Liza came to tell me they did not have shrimp skewers. Now I’ve been to this Red Lobster in the past and at that moment I remember this was one of the reasons I stopped going. You order, wait for you meal then they tell you 30-40 minutes later they don’t have it. They were always out of the shrimp options. Anyway they gave me double scampi. No manager can by to apologize and Liza gave a 10% of the dish. All she could do. Really I was not satisfied but whatever. Food - I ordered pick 2 shrimp and 1 side. I ordered the scampi, shrimp skewers and a baked potato. Hubby ordered the clam chowder and chicken Alfredo. Since it took so long for the food to come my shrimp were room temperature. The potato was fine. Hubby loved the chicken Alfredo and with salt and pepper the clam chowder. The biscuits were a little over done. Atmosphere- The restaurant was not full only a select numbers of tables were being used. When we were seated the Hostess apologized about the wait stating they were very busy. We only waited about 15 minutes for a table we were told would be 20 minutes. Restroom was clean. One hand soap was so water down it was just pink water. Lisa did apologize about the shrimp stating when she went to get the order they told her. Price - $49-$59. Reasonable. I don’t know go at your own risk at this location. I hope It is a better experience than mine was. Restaurants need to get back to great customer service. The manager should have come by my table. Low food options need to be told to the waiter/waitress so they can inform the customer. I would have ordered something totally different. This is my main gripe they tell you when the food is done. Now I have to take what they give or don’t eat! Please fix this."

"Servers seemed short staffed. But the food was delicious, just not timely. We spent 2 hours on there and were not asked if we wanted more (another round) of shrimp on the ALL-U-CAN-EAT shrimp. When we finally got the servers attention, we received two of almost every shrimp plate as our second round. Servers are hard to find. But the time spent there was not expected. Oh, if you go, just be patient and order the watermelon martini, it's delicious!"

"We got the endless shrimp for $20 per person, you can chose one classic side and 2 of the shrimp options. From all the options we tried the Alfredo Shrimp (comes with pasta!), the skewer (everyone’s favorite! Comes with rice) and the Shrimp Scampi. Everything was delicious! Great staff! Robson (Brazilian!) is an excellent host and has been kind every time we’ve been here."