POM MRI & Radiology Centers

"I recommend this place for their excellent customer service. I will definitely come back to the one off state Rd 7. The receptionist was sweet and understanding of my needs and her job. I was so glad she called me to tell me an earlier appointment had opened up otherwise I wouldn't have made it in time for my son's b'day celebration. The Tech (Russ) was such a gentle human being, respectful, and funny. It really made the MRI process so much more pleasant. He went out if his way to free my hands and put my phone to charge while I changed and not only provided me with two blankets because I was super cold, he tucked my feet as well. He even asked what music I preferred so he'll play it on my headsets. That kind of level of service is unheard of here in South Florida, sadly to say. His reply, " the office is cold, but we have a warm heart" and it truly showed in all he did. He even went above and beyond when I asked for a copy of my results. He could have easily asked me to come back since I was the last appointment and it was late and her receptionist was gone for the day, but he took the time to do it either way. Who does this? Someone with a heart of gold and a heart for his clients. All this to say, thank you and wish you great success. Everyone should come here to get their radiology needs met."

"I brought my daughter for an MRI of her brain with and without contrast February 2023, before my appointment I confirmed with the facility that they took my insurance and was advised that I only have a $50.00 co-copy. I paid the $50.00 copay upon rendering services. Fast-forward a few months later, I received a bill for almost $1600. I called my insurance, who reached out to the facility and turns out that the facility submitted the incorrect codes. I continue to receive bills but now for $215.00 and continue to call the facility, however, getting a hold of somebody who is nearly impossible, nobody ever calls me back. My insurance company had the same problem when they tried to follow up. I’ve emailed them multiple times with an attached copy explanation of benefits, reflecting that I’m covered at 100% with only a co-pay, but nobody calls me back or returns my email. Today I stopped in at the market facility and was told that I want to speak with somebody who is a 45-min drive for me. I asked for a phone number for a David who I was told I needed to speak with, but was told that he has bo phone number or email, which I find hard to believe. My daughter recently turned 18, and they have now transferred the bill from my name to hers and said this is our final notice, or she will be placed in collections. So, because the MRI facility refuses to resend the bill with the correct codes we have to be punished with a new bill of $215 stating it must be paid or put in collections. I’m completely disgusted!"

"Today was my first time visiting the Margate POM MRI and I was very impressed. The office has a warm and welcoming atmosphere. The technician, Russ, makes you feel very comfortable and forget the worries about getting in that closed machine. He is so professional and courteous."

"Russ was amazing! I had an appointment today and I was not ready for the MRI machine. He had to take me out and helped me calm down and gave me tips to be able to not be scared. I went back in and was able to stay in there throughout the whole experience. He was so calm, patient, and reassuring!! Awesome service! I am very happy with my visit."