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Radiology Regional
14551 Hope Center Loop, Fort Myers, Florida, United States
About the Radiology Regional
Radiology Regional is a leading healthcare institution located at 14551 Hope Center Loop in Fort Myers, Florida, United States. Specializing in radiology services, our team of highly skilled and experienced professionals are dedicated to providing top-notch medical imaging services to our patients. With state-of-the-art technology and a commitment to excellence, Radiology Regional ensures accurate and timely diagnoses for a wide range of medical conditions. Whether you need an X-ray, MRI, CT scan, or ultrasound, you can trust Radiology Regional to deliver exceptional care in a comfortable and welcoming environment. Choose Radiology Regional for all your imaging needs and experience the highest quality healthcare in Southwest Florida.
Photos of Radiology Regional
14551 Hope Ctr Lp, Fort Myers, FL 33912, United States
Opening hours of Radiology Regional
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Radiology Regional
"Based on my experience, I would definitely give 5 stars. I was scheduled for Saturday late afternoon for my first mammogram. Heidi called me first thing in the morning asking if I wanted to come earlier for my appointment. As soon as I got there the front desk was very prompt and polite. The wait was minimal and Heidi was amazing specially knowing I was nervous. I was amazed by the end of the appointment how painless it was. I definitely recommend her."
"Customer service front desk, a young lady name : Shay , she is very good the best of customer service I ever seen in my age time the way she explains things and talk she makes you feel good and understand everything correctly not to mention, she is very calm and very nice with dealing with all people Thank you very much Shay for your service. We need people like you knows how to talk to people. Happy holidays Shay Kasem 12/27/2023"
"I had a 4:30 ultrasound appt today that was supposed to be STAT results to the doctor who ordered them (she leaves at 7). I called RR ahead of time to make see I’d be seen today and if I could get same day results and they said yes. When I got there I double checked because most office staff are incompetent and hate their jobs from my experience, and the girl that checked me in said it didn’t say stat, and if I wanted it stat then they should have said that when they called…. Which they did - I was sitting right there when the appointment was made. I asked the girl if she could call and get it straightened out to make sure I get results tonight and her exact words were “I mean… I would but it’s 4:28 and I leave at 4:30.” So I went ahead and called myself. The RR staff ended up saying they would figure it out and have the results sent stat so my doctor would have them. I’m certain they just said that because they wanted to leave. I called my doctor twice, no results were received. Nothing on my chart."
"Let me start by saying I do not like to speak badly about businesses but I have had the worst experience with Radiology Regional and avoid coming here if you can. Zero sense of customer service, the people hate their jobs here and never smile, and they're extremely rude (especially to the elderly who have questions about insurance and forms that they don't understand). I witnessed an employee raising her voice at a poor old woman about Medicaid forms she had to sign and not fully explaining why. I also saw that same worker tell the woman very rudely to come back to the desk because "she wasn't done." Keep reading for details: My Doctor's Office scheduled me for a 20 week ultrasound appointment. They sent reminders, gave me a copy of the order they sent to Radiology Regional, all of which stated the time of my appointment very clearly. I get there on time and check in using their digital sign-in wall (DO NOT DO THIS - confirm with the front that you are signed in). I put in my name, date of birth, that I had an appointment and filled out forms online. I waited for 45 minutes and finally went to ask what the deal was (the first appointment I had here I also waited at least 30 minutes to be seen). It turns out that I was not checked in and they were treating me as a walk-in (I later found out that when they created my account during the first visit, they entered my birthdate wrong so this could be the issue). The lady at the front made me pay, sign forms and assured me that I would be seen that day. I went back to my seat and waited for another hour (mind you I had my kid and husband with me because this is supposed to be a happy time). I went up again and the lady said she would have to call the tech to see if I could be seen.... like it was a question now after waiting almost 2 hours. I sat down again and waited for 15 more minutes. At this point I was done. I walked up to the front and asked what was going on. They finally admitted that they could not see me and since my ultrasound would take an hour, I would need to be rescheduled. They had another appointment for the same exact scan and only 1 tech was available. Zero apologies, no supervisor ever spoke to me. We took off work all for nothing. Even though I have documentation that I was scheduled by my Doctor for a certain time, Radiology Regional can't admit that they entered the time incorrectly in their system, messed up my information by entering the wrong birthdate and can't right their wrong. When rescheduled, I never got a confirmation via email or text on the appointment time (all verbal) so I called to confirm again. I asked the lady to send me confirmation in writing but she just says "this is your confirmation, so if you have it written down wrong, that's all on you." Talk about rude and uneducated, even knowing what I just went through with the wrong appointment time being entered in the system the first time. If I didn't have to come here, I would avoid at all costs. You will experience wait times of 30+ minutes even with an appointment. The management team needs to train their staff on customer service."
"We attending the ribbon cutting with The Greater Fort Myers Chamber of Commerce to celebrate the opening of this new imaging facility. And a beautiful facility it is! We spent some time with Dierdre the MRI specialist, she told us how this facility is dedicated to breast imaging alone. Having an intimate specialized facility like this is a big deal for anyone that has ever had to go through the scary unknowns of breast imaging. Offices coming to Sarasota, Cape Coral and Naples. Kudos Radiology Regional! Keep up the good work!"
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