Pizza Hut 2765 Northwest 49th Avenue, Ocala, FL 34475

"I called and the person on the phone had such a thick accent I couldn't understand them. They advertised 19.00 value box but wanted to charge me 26.00 for it. We ordered from Marcos instead."

"Pizza was hot and fresh and made exactly as ordered. Pizza was ready for pickup in record time. Just a few minutes! Cashier was pleasant and helpful. I couldn't have asked for a better experience. All in all the pizza was hot, fresh and delicious. Very positive dining experience."

"Honest review ahead. We have ordered online from this location in the past. The food is always pretty good. Typically what we ask for. They did, however, give our order to someone else about 1 month ago accidentally...BUT, they were professional and cordial. They quickly made us a new pizza and gave us a free desert, parm cheese container, and crushed red pepper container. Also provided 50% off on the pizza itself. So they fixed the problem perfectly! Tonight we went back and they were ON POINT! Ordered a LARGE thin crust pizza with creamy garlic parm for sauce, meatballs, bacon, onion, mushroom, and tomato FOR $12.99! WHAT! All Wow. Really great pizza and got a confirmation it was ready for pick up exactly when they said it would be done so it was perfectly hot! Very pleased. Usually don't eat chain pizza, but this Pizza Hut location really hit the spot tonight! Thank you! Will be back, for sure! Pictured is the pizza I described. This establishment knows how to make great pizza AND knows how to provide exceptional customer service!"

"Second time I've had issues with delivery. Last time they made up for it and were nice. This time I can't reach anyone at all and this is how my pizza arrived! We literally opened the lid to THIS *edited to add...the manager reached out a few days after this review and made a good faith effort to make things right. I haven't ordered again yet but will try them once more because I appreciate when management does their best and tries to make the customer happy even when mistakes are made."

"Never had such a bad customer service experience in my life! I usually don't do bad reviews but potential customers need to be warned. I ordered a large pizza with dessert and sauces for delivery about 830 on a Tuesday. I looked at the estimated time 15 minutes later and it said 114min. So I called and asked if it was accurate the lady said yes the deliveries are backed up. So I said I would go pick it up instead. She called back and said her driver could drop off my food on her way to another delivery and would be about 20 minute wait so I said that's fine. 45 minutes passes so I called the store and they told me the person couldn't find my address and called my phone and I didn't answer.(I have a hungry pregnant girlfriend waiting on her food. I was sitting by the door and phone the whole time) Then was told my food could be delivered after the rest of the orders were done so I decided to pick it up myself. Upon returning to the store the lady said she would give me a discount but then when I get home i found out she charged my card double!! On top of that my order was extra cheese (look at the pictures and you decide) then I had to go back to the store because she gave me ranch instead of garlic butter sauce. Needless to say this was a $70 mistake that I'm out and won't be ordering from pizza hut again."