ADVANCED TRANSMISSION & AUTO CARE

"On 7 October 2022, I took my 2000 Jeep Wrangler in for transmission service at “Advanced Transmissions” in Columbus, GA. Steven, the owner, was initially very nice too me. He made me feel like my problems were being taken care of, and earned my confidence. However, $2,910.18 later, and 2 months later, i’m driving too Virginia for school and yet again, transmission problems. I contacted Steven and I told him my issue, that I am military, and had to go to school in Virginia and afterwards move to Florida. He explains too me that he will work with me, it is under local warranty, and that he would contact me back with more information. Weeks go by. Multiple phone calls a day, even from different numbers. No answer, and when someone does answer, Steven is magically never there to resolve my issue. I’ve given them plenty of chances to right this wrong, yet now I am out nearly 3,000 dollars, and a non working vehicle. In fact, the problem is so bad, transmission fluid is burnt and gummed onto the dip stick, and does not want to go into gear."

"Great Service. They may not always answer the phone but that is because they are so busy fixing people's vehicles, but they are wonderful. I can't recommend them enough!!!"

"If I could give a zero I would. My car broke down a few hours away and I had it towed to Advanced Transmission, Steve’s shop. At first, he was extremely polite and communicative, told me that my car would be fixed within three days. Three days goes by and I don’t hear from them at all. I have to call the shop 10 more times over the next 3 days before I would eventually hear from Steve again. After two weeks, I finally got my car back. Not even a week later, I’m driving three states away and my transmission goes out again. Completely stranded states away. I called Steve immediately who told me he would pay to have my car transported back. That took two weeks! It has now been another two weeks and I have called the shop multiple times for an update, only to be told I have to talk to Steve and that he would call me back. I haven’t heard from Steve once and now have to get legal counsel involved. I haven’t gotten a call or my car back. This place is completely taking advantage of people. Update: After going through the BBB for mediation, I picked my car up after 35 days without getting any notification if my car had been fixed until I called yesterday. Upon arrival, I was given my key and car but the owner refused my request for written documentation on what work had been done the second time citing it was against policy, he was physically not able, and that it shouldn’t matter. When we mentioned that we would be selling the car and the new owner deserved to know what work had been done, he said “just list it ‘as is.’” He did not charge me for whatever work apparently happened. I’m taking my car to another mechanic tomorrow to try and understand is my car is now in complete working order. I have had an awful experience with this shop."

"Steve and Dewayne and the entire staff were upfront, professional, and super quick getting us turned around with a rebuild on our truck transmission. Steve brought us back to see the damaged parts and WE made a plan based on my needs. They said 2-3 days. It was 2 and we were back on the road pulling our 5th wheel camper. With a now rebuilt transmission that's better and less expensive than a re-manufactured one from the dealer. Transmission pulled great all the way home and through the mountains of Tennessee. Couldn't be happier... Thanks guys!"

"I am very pleased with the level of service I received. Dwayne was easy to work with and provided excellent customer service. He and Steve seem to be honest and trustworthy. Based on my experience, I will return for any future service or repairs."