Nichols Body Shop

"Nichols staff repaired a bumper cover, tail light, and deck lid repair on my Honda Civic. I waited for 2 1/2 months to get Nichols body and paint work. Communications were poor within the business when asked about additional work to be performed when car was in the shop with staff stating the best time to get this evaluated was when car was turned in for work in December. When I turned my car in Bill indicated that additional work would not be performed at this time that I would need to bring vehicle back. When I attempted to clarify as to why this was not better communicated with me so I could have received a complete job the older lady stated that the insurance company would not have understood why I needed the rental car for longer than the estimated/insurance repair. I've always been told if someone shows you who they are believe them. When I picked the vehicle up today there are two areas pointed out to the Bill and the shop owner/manager who indicated that this was not damage caused from the accident. When I explained to Bill and the owner/manager that these areas were not like this before the accident they were dumbfounded. When I was recapping the conversation with owner/manager he became very short in tone and speach. I was explaining the situation to the older lady as I paid my deductible and the owner/manager walked through asking in a deliberate tone "whats the problem now". I did not expect this treatment or attitude from this well used local shop when pointing out poor work quality. Unfortunately, do not depend on Nichols Body Shop to be an advocate for the customer but expect excuses as to why their performance was poor. If you are expecting anything that resembles customer service I recommend staying away from Nichols Body Shop."

"It's easy to give Nichols Body Shop a 5 Star rating! They worked diligently with the insurance company to make sure they understood and approved the work that needed to be done. Then their paint expert perfectly matched the red metallic paint on my Ford Edge. The entire team at Nichols is so pleasant to work with. DO NOT let anyone else fix your car. This is simply the best body shop!"

"Was hit by a school bus! I honestly can’t say enough great things about this body shop. Got me right! Their whole staff is wonderful and will answer any questions you have! If you really want somewhere that’s going to fight for what is right with the insurance company this is the place for you. These are very honest folks and also let me add. I left my debit card in the car in the cupholder by mistake and it wasn’t stolen. Just a side note, but seriously these are very honest, trustworthy people at this shop, and I would recommend them to anyone. Above 5 stars! Thanks again from Monique."

"This place is great. Very friendly. I felt comfortable immediately. Bill worked with me to get my insurance claim going with out hesitation. He kept me updated. Was a bit of wait time to be able to drop car off due to it being an insurance claim but well worth it. Can't tell where the new paint and old paint meet. Exceptional. Thanks again yall!"

"I absolutely loved this place! The staff members were very thorough with the details, dates, and pricing and were very pleasant overall. The work on my car was done in a timely manner, and I was so grateful to see that the vacuumed the inside of my car for me. Will be recommending to others!!"