Sally Beauty

"I had a really rough experience here. I placed an online order, waited for the appropriate amount of time, and made my way to the store. The associate seemed entirely unwilling to help me. He said they'd received the order but he couldn't fill it. They had the items in store. I offered to grab them myself, but he said I'd have to pay for them again even though he could clearly see I had already done so. While searching for my items, another lady came in and he was rude to her as well. She stormed out without her items. He finally agreed to help me grab my items but wouldn't let me help and took 20 minutes to find them himself. I should have just come in and picked them up myself. I don't expect much, but combativeness is a bit too far."

"The store is great… when it’s actually open during the indicated business hours. If the posted hours are 10-8, then the doers shouldn’t be locked at noon. Either update your hours or staff the store during hours."

"I just came from Sally’s and cierra was great. She help me with everything. Cierra was wet, kind and a wonderful personality. I recommend for everyone to come here. Thank you cierra for making my daughter and I experience wonderful."

"Went to Sally today at 10:20am and we couldn't open the door after several attempts. The sign on the door said it opened at 10am. So we knocked on the door and a worker came she forcefully shoved the door open, rolled her eyes, and walked away without a word. Did not apologize for the door sticking or ask if we needed help. When checking out her voice was so low we could barely hear her when asking for phone number and what rewards we wanted to use. Then didn't make eye contact when saying "have a good day". The store was clean but after this experience we will go elsewhere."

"Today 12/14/2022 I went to this store to buy a conditioner from the Shea Moisture brand. The price tag indicated $9.99 but when I went to pay the cashier charged me $13.71... I told the cashier to please check that price because she was wrong. That woman was very very rude. She answered me: "that's the price, I'm not the manager" with a really sarcastic and rude attitude. I used to love Sally Beauty until today. I WILL NEVER RETURN TO A SALLY BEAUTY STORE AGAIN. Thank you for your lousy customer service"