Marietta Toyota Collision & Auto Body Repair Shop

"Hands down, the best service I could have asked for. My 4Runner looks better than before I hit the deer."

"Dropped my 2023 4Runner off after a deer jumped out and had it towed to Marietta Toyota.I signed the paperwork and made EXPLICIT note to save the 4 Raptor lights I had installed so I can reinstall them once the repairs were finished. Estimate went well and everything went smooth with insurance. I was called and told it would be ready thurs/fri of that week or early next week. Wasn't ready until 2 weeks after that call, which was the smallest concern. I called once a week to check the status. After that 2 weeks they said "It's ready for pickup, we gave you a call", when they didn't. They were nice enough to stay open a few minutes late because I wanted to pick it up that day. Once I signed for it I walked around and did a brief inspection in the dark. I found several issues and wanted to leave it there, but they closed and shut the lights before I could talk to them. It looked like they left the whole grille with the raptor lights in the trunk which was fine. -The collision was on the Front Left side and had the front left fender squeak and not installed solidly. -The post underneath still had scratch marks like there was no attempt to repair. -The left turn signal was inoperable due to a bad bulb, which should have been seen if they tested it upon completion. -The washer fluid didn't dispense due to misinstallation. -These were the issues I reported to Dennis. I went back and spoke to Dennis the next day when I went back and he said to bring it back Monday. He seemed apologetic and motivated to fix the issues. Brought back Monday and did an inspection with Dennis and he made sure that it would be finished that day, and it was, Dennis Is the only reason I gave them 2 stars. Surely, he can't QC every vehicle that leaves the shop and was willing to help and replaced the engine cover because mine must have been left around the shop during repairs and got scratched up. I went to install the lights and Instead of UNPLUGGING the clip that was 3 inches away they cut them off so I would need to replace the wiring harness. If a customer specifically says he wants to keep the lights and you cut the wiring harness for any reasons and realize its an automotive clip harness wouldn't you call and tell the customer? The horn they replaced it with sounds like it came off a 2003 Camry. My Hyundai Elantra has a louder horn. I didn't go back after the Horn and the lights because it would take too much time and energy. I would rather just take the loss with the lights and replace the horn myself but wanted to share my overall experience. -unable to upload videos of initial problems after first pickup."

"I so appreciate Marietta Toyota Collision. The last place you want to be is getting your car repaired for an accident. I’ve sadly been hit in the last year twice and my experience at MTC has been nothing but wonderful. Danyel and Dennis are fantastic to walk you through the process and keep you updated on progress of the repairs and working with insurance. I so appreciate all they do! I hope to not have to be back but if I do I know where to go!"

"I just want to highlight some bolts points: 1. There is a lack of visibility in the service delivery process. 2. Long waiting time(without any explanation) My personal preference is to have clear information about the time and cost involved in the process. However, I have never been able to get well information from you."

"I had a positive experience with Mr. Dennis and his team. Also with the front desk staff Shelby. They took care of my Corolla’s bumper. Their service was excellent. I have no other comment other than to say thank you to Mr Dennis. He was friendly and professional."