Gerber Collision & Glass
2111 Gilliam Lane, Tallahassee, Florida, United States
About the Gerber Collision & Glass
Gerber Collision & Glass in Tallahassee, Florida, located at 2111 Gilliam Lane, is a top-rated auto body shop specializing in collision repair, dent and scratch removal, frame straightening, paint repair, and more. Our highly trained technicians are I-CAR Gold Class certified, ensuring the highest level of expertise in the industry.
Customers rave about our exceptional customer service, with many praising our knowledgeable and courteous staff. From the moment you walk through our doors, you can expect quick service and professional, kind, and knowledgeable employees who will keep you informed throughout the repair process.
In addition to our collision repair services, Gerber Collision & Glass also offers windshield replacement and repair using high-quality materials and backed by a lifetime guarantee. Choose from our convenient drop-off or mobile onsite service at no additional charge.
If you're looking to sell your repair facility, consider partnering with North America's leader in collision repair. Contact our acquisition team to get started and learn more about our Lifetime Guarantee on all repair work. Trust Gerber Collision & Glass for all your auto body repair needs in Tallahassee.
Photos of Gerber Collision & Glass
2111 Gilliam Ln, Tallahassee, FL 32308, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"I loved my entire experience! Jonas made my car look brand new! The paint matching and quality is impeccable!! I picked up my car and was in awe of the results!! Ti at the front desk eased me along the entire process! Her kindness, and patience made this whole process as nice as it could be, from scheduling me for a rental to talking to my insurance company for me! These individuals went above and beyond for me! 10/10!!!"
"They did a wonderful job and worked fast!"
"I was treated with respect and informed of the whole process from getting an estimate to picking up my fixed car. My estimator Matthew was very respectful and made sure I was aware of every step of the process. The front desk staff greeted me each time I walked in and were very knowledgeable of the process of my car repairs. I really enjoyed the text updates about the process of my car repairs. It made the whole waiting process better. I will definitely be recommending Gerber Collision & Glass"
"Very impressed by the service I received at Gerber Collision today. Their commitment to customer service is outstanding! Would recommend them 100% whether it is for major repair collision body repair (insurance claim) or just minor fender scuffs (out of pocket). After more than a decade in the automotive industry, I have worked with several Tallahassee body shops, these guys are at the top of my list. A+++ rating."
"I used this Gerber location about a year and a half ago and had the BEST experience. Rob, his mom, and the rest of the team were very involved in the repair process and very genuine people. I had such a good experience that i highly recommended Gerber to several people. Recently, I had to go back to Gerber and I wish I had not. The management has changed and is a lot of unfamiliar faces. Josh was friendly and helpful, but I cannot say the same for the rest of the team. This past time, I went to Gerber in February over cosmetic damage (damaged front bumper and light). They were booked until May and I was okay with waiting the 3 months since it was not severe damage. Come May, I brought my car to them on the date stated on my initial paperwork at 730am when they opened. This paper work also stated they would only have my car for 3-4. On day 4, the day my car should have been done, I call and asked for an update. The receptionist was very rude and was not wanting to give me an update. Finally she informed me that the repair had not even been started. They were still in the "blueprint stage" and my car had not been touched. When I asked for an updated time frame of when my car would be completed, they told me they did not know. I was extremely frustrated at this point so I had my dad call. They immediately told him June 3rd is when my car would be ready. I am a grown adult - why did it take a man calling to get a date? In addition, why is it now taking 2 WEEKS to repair simple cosmetic damage? A few days later, they found "hidden damage". 2 weeks pass and Gerber calls me on a Friday to tell me my car will most likely be ready today, but they do not have a time for when it will be ready for sure. Late afternoon, I get a call that it is ready - but at this point in the day, I cannot just leave work. The following day on my way to Gerber to get my car, I turn in my rental car and the rental company informs me that my rental car was only cleared until Thursday. Upon arriving at Gerber, I ask the front day lady if she can update Enterprise about my car not being done until Friday (she told me in past phone calls that she is the one responsible for updating them). She then replied with "You want me to tell them we had your car an extra day?". Yes because you did. My main issues were this: attitude from their secretary and poor communication. I am giving them 2 stars because the work they did does look very nice, but the customer service was not worth it."
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