Five Star Ford Stone Mountain Collision Center

"My experience from the beginning to the end was fantastic. The job was done right. I will definitely use Five Star Ford Stone Mountain Collision again."

"Service is at its best here. Jonathan M Nikita S and Cassidy E were the absolute best. They kept me informed on every process and was very helpful in the return of my rental. We are return customers and will continue to be thanks to these people mentioned. Thanks"

"My vehicle was involved in an accident and brought to Five Star Ford for repair courtesy of my insurance company. They repaired the outside damage and advised that my car was ready for pick up. I picked the car up and the car wouldn’t start because the battery was dead. Why would they be content for me to drive the car off the lot with a dead battery? They jumped my car and directed me to the car service business up the street to replace my battery. After not being with my car for weeks this was the service they offered to me. Not great at all."

"This is a ZERO star rating that had to be given one star in order to post. An accident in my Toyota LandCruiser occurred on June 30, 2023. I took the LandCruiser to Five Star Ford on August 9. At that same time, I gave Five Star Ford a copy of State Farm’s Estimate along with a written summary of the accident, including the two specific omissions that, as it turns out, Five Star never addressed—the sideview mirror that no longer blinks in unison with the corresponding tail light and the loose interior panel on the driver side rear. I observed the foregoing documents being placed in a file folder by a Five Star employee. State Farm’s Original Estimate of Record specifically states that the initial estimate is to be taken to the repair facility and that if additional damage is found, the repair facility is to request a supplement to offset the cost of making the repair. Five Star Ford called me to pick up the LandCruiser roughly two weeks later. When I arrived to pick it up, I looked at the repairs. It was at this time that I observed that no attempt to repair the rear interior panel had been made. Then I turned on the left turn signal blinker to see if the signal mirror worked. It did not work. I immediately went back into the facility to report these findings to Five Star Ford’s rep. When I told him that the signal mirror was not functioning, his comical reply was that “they are on different circuits”. I simply told him that whether or not the mirror and light are on different circuits is irrelevant. I shouldn’t have to accept diminished functionality of my vehicle for any reason. The signal mirror is designed to blink in unison with the corresponding tail light as it had always done prior to the accident and, at that moment, it was not working. The rep. then asked me if I wanted Toyota to take a look at it and if I did, he’d have it taken there. I said, “sure!” However, what he failed to mention was that he had no intention of submitting a request to State Farm for a supplemental payment for this service as the original estimate clearly called for Five Star to do. I was charged $203.79 by Stone Mountain Toyota. It is NOT the insured's responsibility to pay for repairs or repair attempts that the selected repair facility is either too connected to the insurance company to request or too incompetent to repair properly. Every action the rep took was to avoid paying for this assessment and to obscure the fact that I would have to pay for it out of pocket if I accepted his proposal to send the vehicle to Toyota. So, it comes as no surprise that Five Star Ford’s rep also failed to retrieve the vehicle and failed to make this payment on my behalf or even alert me that I would have to make the $203.79 payment. He wanted to be sure I would have to make this payment, not Five Star. To accomplish this, Five Star’s rep merely contacted me and told me to pick up the vehicle at Toyota instead of having a Five Star employee retrieve it and bring it back to the Collision Center for me to pick up there. The rep. understood that Toyota would have demanded payment from Five Star if a Five Star employee had returned to pick up the LandCruiser. The Five Star rep. didn’t even tell me that Toyota hadn’t repaired the connection between the replaced tail light and the signal mirror. It was only after I arrived at Toyota to retrieve my vehicle that Stone Mountain Toyota informed me that it had done an “assessment”, not a repair, and would not turn it over to me unless I paid them. I asked why they didn’t expect payment from the people who had brought the vehicle to their facility. There was no answer for that question. As of 12/4/2023, and following several phone calls to Mr. Haywood, he has apparently decided not to talk with me about this matter. He has not returned my calls. Accordingly, I think my experience is something other consumers should know about so that they can be more fully informed as they make their own decisions about engaging this company and assessing the quality of its services."

"This is may be temporary but right now I give it 2 stars only because I have been to this auto repair shop before and it is close to my home. But their service is not good at all to me. Don't get me wrong the ladies in the front do the best they can do but they need a little more guidance and the auto collision workers need to put better estimates to give people the change to make decisions based on a real life time and whatever they decide. I havent received an updated text about anything. My car was estimated to be completed by Friday. When I called on Friday they said it got pushed to Monday. Now mind you at this time they said it was in paint. All they have to do it wash and detail it. Why is it Tuesday and they claim the wrong piece came in for my bumper and they are going to try to have it done by tomorrow. When I asked him will I get my car Wednesday because my rental is due to be turned in he just laughed said we'll see. After this I will have to go somewhere else if I ever have an issue again. And if I don't get my car and have to extend my rental I'm taking my star back."