Regal Auto Body Shop

"Went in for a quote on how much it would cost to fix my bumper. Someone took pictures of my bumper and let me know they’d send me a quote by the end of the day. After around 5 business days of patiently waiting, i gave them a call, and they said sorry they’d been backed up and would send it asap. It’s now been over a week and I haven’t even received a quote, let alone brought my car in to be fixed. Also very odd because I was the only person in the entire shop that day and there wasn’t even anyone else around working on cars. Very confusing, but doesn’t seem like a business worth spending money on. Save some money and go to another body shop in the area that can take care of your car problems in a timely manner, I will not be doing business with this company. Edit: It’s incredible that the owners of this company can reply to my negative review within an hour of my post, but can’t provide basic services for potential customers, like a quote for a bumper replacement. Unfortunately for the person who responded to my review, a lack of service is something that can and will be mentioned in a review of a company. Incredibly poor customer service, just take a look at all of the defensive responses to all of negative reviews on this website. There are several companies that have given me a quote within 24 hours in the immediate area."

"As luck would have it I got into a car crash and I was simply devastated. I had just gotten my Range Rover less than a year ago. First thought that went through my mind was "This is it! My car is a goner!" [Super Dramatic] My insurance company gave me a list of locations that I could take my car to but told me that by law I had the right to choose any shop of my choice. I was simply overwhelmed, I'm not so savvy when it comes to car repairs or what I should be looking for. To my surprise a few of my friends had used Regal Auto Body and spoke very highly of them so I decided against the list provided by my insurance . Let me tell you that the whole experience was simply DELIGHTFUL! The receptionist was able to get me in right away and connected me with Casey that handles insurance claims. After that it was smooth sailing! He explained when my car would be ready and that they will send me text messages periodically to update me on my car status. I'm happy to say that my car was repaired perfectly and as an added bonus they also washed car. I highly recommend this place if you need any repairs done. So if you love your car as much as do, this is the spot for you!"

"This place does not deserve to be in business. Lost a half day of PTO and a night of a vacation rental due to being lied to about when my car would be ready. Was first told I’d receive a call at noon to confirm … no call received. Went to check at 3pm, was told to come back after close. At that point — at the latest — it should have been recommended to us to get a rental car (I had called and emailed on the preceding two days as well with only one callback after I said I’d come by the shop). Instead, we came at 5pm and the wrong car was brought around (btw we were told the workers had messed up the paint on it and it would have to be redone, good to know for whomever’s car that was). We were then told, after close and after every local rental place had likewise closed, that our car would not be ready after all reassurances. They did cover a rental from the airport but that definitely does not make up for the stress and lack of professionalism we dealt with. The repair was ultimately “okay,” but the molding piece is obviously used, not new, and the paint is slightly chipping at the edge of the door. Save your sanity, listen to the other reviews, and go elsewhere. Update: Also was promised an itemized receipt by the end of the day, have not received it."

"I would absolutely recommend this shop to anyone in need of a collision repair, or any type of service to their vehicle. I have a luxury vehicle and I am very peculiar on where I take my vehicle for repairs, however I was referred to this establishment and it was quality, professional, and efficient work. From the time I booked the appointment, I did not have to wait, they accommodated every need, and kept me updated with the repair process. They ensured they could handle the repairs and I am beyond pleased I used this shop!!! I plan on referring anyone who will listen to use this establishment because the work speaks for itself!!!! I am huge on customer service and they exceeded beyond my expectations!!! Please go ahead and book you will not be disappointed!"

"Regal Auto did a great job repainting a portion of my car for me. And, when something went wrong on the first go round, they fixed it for me immediately. They have quick turn around and very reasonable prices. My car looks great, and the next time I have an issue this will be the first place I call."