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Gerber Collision & Glass
55 Oak Street, Roswell, Georgia, United States
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About the Gerber Collision & Glass
Gerber Collision & Glass in Roswell, Georgia, is a top-rated car repair institution specializing in collision repair, auto body repair, dent and scratch repair, frame straightening, auto paint repair, bumper repair, and more. Our I-CAR Gold Class certified auto body shop ensures the highest level of expertise in the industry. Our services are designed to bring your vehicle back to pre-accident condition, with a lifetime guarantee on our repair work. Whether you choose our convenient drop-off service or mobile onsite auto glass service, we strive to provide excellent customer service and quality repairs. Contact us today to experience the Gerber Collision & Glass difference.
Photos of Gerber Collision & Glass
55 Oak St, Roswell, GA 30075, United States
Opening hours of Gerber Collision & Glass
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Gerber Collision & Glass
"*** REMINDER PLEASE READ BEFORE USING THEM*** Want to make sure that this post is seen as much as possible as there are far better shops to go than this one. As I stated in post never offered any type of reimbursement for extra rental costs due to shops schedule or lack of. Never a phone call from any of the managers. So beware before using them. Mike D.2015 Acura Worst experience, car was there to paint a spot on inside of hatchback. Estimate done in September but car cannot be done until mid October, Given a date of October 18th but than pushed to the 25th. Car was there from October 25th until November 6th. I was told the car would be ready on a Thursday than pushed to Friday. Mean while I am having to pay rental expense as the wait has gone over my insurance allotment. I am now told that car would be ready on Monday instead of Friday. This is now costing me $170.00 extra in rental fees, so I ask for the shop to pick-up for all the delays. I am told that Wayne the manager will not pick up extra days of r ental. I ask to speak to Wayne who is now in a "meeting" ask for a call back which is never received nor is he in when I call. Spoke with corporate office, who informed me that the area manager Richard would give me a call. Well, I guess Wayne and Richard both went to the same school of don't call customer back. I would not let either one of these managers, manage my "Out House". No Management Skills at this Company."
"Tae'lor Stewart provided 5 star service on a recent visit to Gerber Collision and Glass. I needed to get my windshield replaced. I called what I thought was Gerber's local office number. What I found out later was that I was routed to American Glass that has a completely different appointment system from Gerber. I set an appointment for the repair and specifically asked them to ship the glass to the Gerber Oak Street location as it was close to my job. I reiterated this several times throughout the call. I specifically wanted this location because it was close to work and it received high reviews. When I arrived from my appointment Gerber did not have me on file for an appointment because my appointment was actually with American Glass. As you can imagine I was very confused and angry my appointment wasn't on the books and the glass wasn't there. At this point I panicked as I was not sure who I actually gave a $700 deposit to. Tae 'lor explained that Gerber and American Glass were owned by one company and shared a phone number but not appointment systems and could understand my confusion. She quickly got on the phone with American Glass, located the driver and arranged for him to do the repair at their location. She managed a very upset customer (me) with an amazing amount of professionalism and grace. She never once got upset despite me being angry (not at her but the situation). I wish there were more customer service professionals such as Tae 'lor. Gerber is really lucky to have her! That location was very busy and I know it's a direct result of the great service that she and Oak Street team provide."
"Looks great, color match is spot on. Can't tell it was in an accident. Only issue is took a month do a parts. Happy to have my car back!!! Thank you to David, Wayne, and the whole team. before and after."
"I was hit pretty badly back in late September. The other car was totaled and mine was barely hanging in there. USAA worked with Gerber to get my car in the shop in about 2 weeks. Unfortunately, with the current craziness in the supply chain, my car had been in the shop for about 2 months getting repairs while waiting on back ordered parts. Mary gave me constant text and call updates to give me progress in the vehicle! While the wait is if course hard everywhere at this time, I appreciated the transparency and being kept up to date. My car was just recently racked up to a total loss as parts just didn’t match up, but the team worked with my insurance to get my car released and my items back to me. They handled all the paperwork and keep the process pretty seamless. Was able to get into a new car within a week! The front of my car was damaged in a hit and run about 2 years ago, and I came to this same shop. Same great service - I recommend to any USAA customers. Thank you for all your help Mary! ❤️"
"I had a pleasant experience with Gerber! I spent a couple weeks driving around the city getting quotes on how much it would cost to fix the back part of my car (driver's side) & a broken taillight. Gerber's quote was the most reasonable and pretty much spot on as far as the estimate my insurance company suggested as well. I first brought my car to the Gerber location in Decatur and the customer service rep was very helpful! She was courteous, understanding and very transparent about how the process would go. I ended up bringing by car to this location because it's closer to where I live. I dropped my car off on a Monday morning and received it back the following week on Tuesday afternoon. I received a packet with instructions on how to car for my car the next 30 days (I had a paint job done over the affected areas as well) and an itemized list of the cost of parts/ labor cost etc. Overall I'm glad my baby is fixed! I'm glad this experience was hassle free and I knew exactly what to expect while my car was in the shop. UPDATE: I should add that I have total full body coverage for my car insurance. So either way I pay my $500 deductible and that's it. I did look over the details of my receipt and saw the final price of the work done was DOUBLE what the estimate was. Ultimately it made no difference in what I paid (because I only paid my deductible). However, I'm sure my insurance company wasn't too thrilled with that. I'd be extra cautious (especially) if you're paying for work out of pocket. LAST AND FINAL UPDATE (I hope) I received a call today from the general manager of Gerber Collision in regards to this very google review explaining how they take these types of reviews very serious. I’m glad to know my opinion on review sites such as this matter. The general manager began to explain how once the car was taken apart more damage was found than the visual estimate and that my insurance was full aware of it and had to agree to it. Which I understand. All and all, I do respect the general manager taking the time to explain information I hadn’t received from the shop at the time or my insurance company. The response I received from my insurance company in regards to the pricing is what prompted the previous update to the review. However, I am appreciative of the effort in customer service by the general manager reaching out."
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