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Hand and Stone Massage and Facial Spa
4475 Roswell Road, Marietta, Georgia, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located at 4475 Roswell Road in Marietta, Georgia. Our professional therapists and estheticians offer a range of rejuvenating services including massages, facials, and body treatments. Relax and unwind in our tranquil atmosphere as you indulge in a pampering experience that will leave you feeling refreshed and revitalized. Whether you are looking to relieve stress, improve your skin's appearance, or simply treat yourself to some self-care, Hand and Stone is the perfect destination for all your wellness needs. Visit us today and discover the ultimate relaxation and rejuvenation at our spa.
Photos of Hand and Stone Massage and Facial Spa
4475 Roswell Rd Suite 900, Marietta, GA 30062, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
08:00 - 21:00
Sunday:
09:00 - 19:00
Reviews of Hand and Stone Massage and Facial Spa
"Tico! Please go see him! He did the most amazing massage I’ve ever had at S&H! Attention to detail and stretches that really help relieve tension! You’re gonna want a 90m massage! Book the 90m! Thanks Tico!"
"Just had the best massage from Tico! Really helped my back pain and left completely relaxed. Highly recommend!"
"I must agree with some of the negative reviews here. The management at this place is lacking. 1. If you book for the same day and call less than an hour later to cancel, they tell you that you cannot as it’s less than 24 hour notice. However, you booked with just a few hours left so I am not sure why they are uncompromising on this policy. 2. I booked a couples massage more than a month in advance. At no time was I told there was an up charge. I called the day of to confirm and again no mention of an up charge. I called again and also paid for the tip in advance. Again, no mention. When the massage is over and my guests are leaving, I get a call saying there is an up charge. I said I wasn’t told of this and was told by them it’s in my membership agreement. I then asked for a manager to call me and was told sure but that the manager will say the same thing. There is a lot of fine print buried in an agreement that was signed over two years ago. But as a matter of customer service, surely you let the customer know there is an up charge when booking? I would have been ok with it but now when it is levied after the massage, it’s not ok. I will be canceling my membership over this as the management definitely needs training on customer service. I was told this location is very profitable by the masseuse and that’s why they don’t really care to retain or provide good service. Some of the therapists are really good and others are mediocre. When they ask you at the front desk how your massage was, they aren’t really interested in the answer because even if you tell them it was awful, they don’t do anything."
"I was gifted a membership for Valentine's Day 2022, and I (finally) just got out of it. A few observations during my time there: -Constant management & staff changes & turn over. Inconsistent delivery of services (specifically facials - lasers were deemed "safe" by one aesthetician, while the next one I saw said she would NEVER do laser on a pregnant client - rather unsettling for me, the pregnant client) -I never did land a good relationship with one aesthetician in order to achieve my skincare goals for above reasons. -The Membership Fee - if you let these go unclaimed & accumulate, you will likely find yourself desperate to just use them up & cancel the membership, but it ends up costing you. For facial services, there are ALWAYS additional charges, for the Clarity facial upgrades, lasers, microderm, etc. It never was a clean break either (ex. 2 monthly packages did not evenly cover a facial with 1 or 2 upgrades). I always was paying extra on top of the membership fee, which went from $59 to $79/mo during my time there. And of course, tipping on top of that 20-30%. I also had a negative experience cancelling my membership. I cancelled my membership in August with 3 packages left to use until October 21. I scheduled a facial (knowing I'd use up 2 packages, with additional charges, of course). And I scheduled a prenatal massage for my final 3rd package. I arrived and received my massage & was told at check out that I didn't have any packages, and I also couldn't apply a $10 coupon to cover the additional fee for the prenatal aspect of the massage. I therefore paid over $111 for this final/last service, instead of thinking I was covered by a previously purchased package. If you've made it this far - my recommendation is to find somewhere else - especially if you want facial or aesthetic services. This may be an okay place if you want a basic massage and you go every single month. But even then, proceed with caution. IMO This business model is awful & I will never recommend this."
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