SalonCentric

"I called this morning to ask why they were being rude or making it hard for my mother to pick up her color as I don’t live in the area… for about the last 3 yrs or more she hasn’t had an issue getting what she needs. Lately KATHY has been trying to give her a hard time. I called today to address this issue. She answered and when I began to ask about the situation at hand. She got very aggressive immediately.. and I told her I wanted to figure that out but that I still needed to place an order. She asked for my customer number and I told her I only had my phone number as I was driving.. She continued being rude regurgitated I quote “well your supposed to have your customer number and I said ma’am you can find my account by using my phone number.. she then proceeded to say she didn’t have to help me and hung up on me. I dialed back because I still needed to place this order… she then answered and I told her I wanted her information because she still needed to remain professional on the phone as that is her job and customer service goes a long way. I proceeded to tell her I wanted her manager’s or corporate contact information as I would file a complaint on her… she then gave me corporate information and told me I didn’t need her last name she also told me she would call her manager and tell her how rude I was too her.. she blatantly lied on me to justify her actions.. she was still at work and in a working role she was very unprofessional and I think she has taken whiteeee privilege beyond the max. SHE NEEDS TO BE RETRAINED OR FIRED BECAUSE THAT WAS A VERY UNPROFESSIONAL REPRESENTATION OF SALON CENTRIC. I’ve worked for this company and I was not trained to deal how she did. Super unprofessional I’m really appalled that this person acted this way"

"Professional only! Love this place. Best products. Great service. Great ppl!"

"All the ladies at this location are amazing!! Sometimes I'm in a crunch for time, I can call them and tell them what I need, they bag it up and have it ready for me to pick up when I get there and paying over the phone is super easy! They are always very knowledgeable about all products and always inform us on any new products or classes for licensed professionals. I will always shop here! The app is great too! Thanks for all you ladies do for all of us!!!"

"I love this store. Cathy is amazing,she is great at giving advice and making you feel more confident about what you are getting . Would definitely recommend this store."

"I have been coming to this place for 8 years. You do need a beauty license to be able to purchase from there. The staff is always incredibly helpful and very friendly. I definitely recommend this location."