Georgia Department of Early Care and Learning 2 Martin Luther King Junior Drive Southeast, Atlanta, GA 30334

"Can’t get ahold of my caseworker then I walk in the ride security black lady was like “we’re closed” with a nasty mug on her face . For a state employee the attitude needs to be better"

"Put in an application August 30th it is November 14th and I have yet to hear anything. They NEVER can seems to take your call or even call back after leaving a voicemail. Has to be an easier way to go about this application process"

"The reviews are accurate! I’ve been trying to report a facility and switch by using the childcare provider rate sheet. It’s been ten business days and still no calls back ! I used the contact us submission on the site and still no response . I’ve learned more from the reviews than the workers . I have no idea who my workers are or how to get in contact with them. There is no information listed on the caps website so I’m confused . My son has been out out daycare for two weeks but they facility that abused my child is still getting paid . This is ridiculous . Guess I have to make a three hour trip to Atlanta for a resolution ."

"My caps renewal interview was to happen on 2/25/18 and that day came and went with no phone. My caps case expired on the 1st of April due to no review being done. I have called the 833 number numerous times and other than one time have I got a live person. I have left numerous voice mails with NO call back. The one time I got a live person I was told it would take up to 90 days for a renewal to happen and that was at the end of March. I would really like to know what is going on with my renewal and when I am finally going to hear if I am renewed or not. It doesn't matter if you call at 8:00 am on the dot you still get that everyone is busy and to leave a message that will be returned in 24 to 48 hours. Boy it sure has been a long 48 hours."

"I can never get anyone to contact me back. My daycare provider has decided to stop accepting caps due to people never returning calls or emails. The lady said she would update my case over a month ago and yet to do it. This new program is an absolute NIGHTMARE. I have documented records of every time I call and try to get a hold of someone and leave messages and no one calls back. I've even tried to reach out to the lady that said she would update my case that day on March 15th at 4:30 and never has or answered my emails or my calls. Is this really fair? My daycare can never get through to anyone either. Its really disappointing."