First Steps Child Care Academy

"When I first brought my son to tour the facility, Angela (the owner) and the other staff were extremely friendly and kind, and all the kids seemed to be extremely happy and excited to be there. It didn’t take long after enrolling my son for all of that to change. Almost every morning that I brought my son in, there were children screaming and crying with the “teachers” in the room completely ignoring them, babies and infant were left in car seats in the middle of the floor or left unattended in high chairs on the far side of the room, and there was typically only 1 teacher in the room to handle all of the children of different age ranges. There were multiple instances where I came to pick my son up and heard “your son didn’t have a great day today. I didn’t witness it, but the other teacher said he did ‘x, y, and z.’”, so apparently there’s an issue with teachers who witness bad behavior explaining that to parents and they send someone else to share instead. Angela’s presence became less and less evident as time went on to the point that it got to where I would hardly ever see or hear from her, but she was very quick to be at her computer and sending out late fees by 6:02-6:05 if you didn’t pay by 6pm on Friday. I even experienced a time where Angela forgot to send me an invoice so that I could pay, and she sent an updated invoice with a late fee added less than 10 hours later; when I contacted her to ask about the late fee, she made it seem like I was in the wrong. It also doesn’t hurt to mention that the buildings, toys, and “playground” are all very outdated and old, while Angela drives a nice Mercedes and BMW to and from every day. Seems to me that she’s more concerned about making a profit for personal gain rather than putting it back into the business to help the kids and give them a better, safer environment. My son was here for less than a month, and he will never return to this facility."

"I was overwhelmed when it came to putting my kiddos into daycare for the first time. Placing them here was a great decision. My kids love the staff and fill safe and well taken care of. The summer program had a variety of great activites for the older kids. My youngest is excited about starting the Pre-K program. They provide breakfast and lunch and are a food allergy safe facility."

"Awesome daycare my child enjoys it super nice patient teachers."

"I can honestly say that I was devastated when I had to move my LO to a new daycare suddenly. After meeting and talking with Mrs. Angela my devastation eased and her and her service literally melted my heart from day one. My LO was extremely upset the first day I dropped him off which made me quite uncomfortable. Mrs Angela literally scooped him up wrapped her arms around him and comforted him as if he was her own. She assured me he would be okay and practically had to send me on my way lol. I left still feeling a bit concerned but to my surprise about 10 mins of my leaving she sent me a picture of my little one eating and playing and replied with “he’s okay mom don’t worry”. From that day on she has never missed a beat. I knew from that moment I had chosen the right place. I greatly appreciate her and her business team. They are all pretty awesome!"

"As a new mom I was very nervous about the thought of putting my little one in daycare;however, after meeting Mrs. Angela and the team I felt more comfortable. Everyone is so nice and very approachable. I have no complaints, my LO enjoys the daycare so much! If you are looking for a small intimate daycare, you should definitely check it out!"