Loya Insurance Company 6718 Georgia 85, Riverdale, GA 30274

"They charge too much for people that have perfect driving records. Their rates are based on national statistics. It's ridiculous"

"It's an insurance company so there isn't much to say that is relevant the quotes were cheaper than most companies that's why I came but the actual customer service was horrible. But not everyone the first latino lady that I came too was on the phone talking to someone about a new baby.she did apologize but when I go to a business I expect professional accordance. Whether it is McDonald's or the doctors office. That was my experience here but truthfully you will have low monthly payments if you go to Fred loya insurance I can garuntee that.i have been calling all day from progressive to all state to liberty mutual and this was the lowest quote."

"Completely waisted my time. I was told a specific price and the young lady Angie told me the price would stay. I filled out my paperwork went to the bank and had my deposit for her to call me and tell me they increased my down payment and monthly rate at the last minute. Terrible!"

"After calling around for insurance quotes. Loya was the best hands down. 1st when i called the person who i talked to was kind. Thats always a plus in my book of customer service. Not only was she kind but she was efficient. I had no wait time. She got right to my quote. Nobody is ever really happy with putting a down payment down for insurance but they literally had thw best quote for me. Right at my budget. They have multiple locations and have been in business for a long time. I had to go into the riverdale location. When i got there again great customer service. I was greeted with a smile and had no wait time. My quote was saved in the system so it was all paperwork signing and of course payment. They do accept bank cards. They lady who helped me was very kind. She said thank you so many times. I was in awe. At the end she even emailed my proof of insurance to my car company. Thank you so much for making this process so easy. I went in on break from work. I promise it was less than 20 mins and i was done. It is best to call before though it makes the process faster. I highly recommend loya insurance. They get the job done."

"I wish Google would allow negative ratings. This agency is so incompetent. They never have their information together and the customer service is piss poor. You are told one thing one minute and then the next conversation it is something totally different. They assume no responsibility for lack of information or customer care quality and put the PAYING CUSTOMER at fault for everything. They don’t even take accountability for lack of transference of knowledge for each agent. It is clear they were not properly trained. The manager is not responsible for the lack of sense his agents have. I was sent an email about my policy and then the next day the rate was different. When asked why they blamed it on a “Georgia Upcharge”, when i asked for documentation they switched it back to the original price. They are just bumps on a log in that agency."