KAY Jewelers

"Haley was so wonderful and helpful while we were trying to find the perfect ring for my fiancé. We were so impressed with the quality of service that we will definitely be back in the future and will recommend Kay’s to our friends."

"Starting out this company was decent but within the past year it has been one issue after another between my husband’s ring and my ring. They never come back on time and if they do the issue is not resolved and it has to be sent out again. The associates seem as if they don’t care nor do they appreciate you as a customer. Been waiting over a month for my husband’s ring to be returned and my own ring they sent it out to replace the missing diamond and did not even replace the missing diamond and they send it out again. Another instance I recently had the rhodium dipped service and my rings’ diamond was missing so they had to send it out again."

"Went into Dothan Kay Jewelers in Wiregrass Commons Mall to get my six month inspections done on my jewelry. There was one employee on the floor and instead of her stopping what she was doing she ignored me and I had to wait for someone to come out of their back room to wait on me. Tara never even informed anyone I was there but when someone else walked in after me she stopped what she was doing left customer repairs on the counter unattended and waited on the other people"

"On October 22, 2023 we meet Haley (sales representative) states the sales which were 25% off $1499 and 35% off $1599 last day sells event. At the end of the sell Haley stated that all solitaire rings were only 20% off. Kay Jewelers please train your employees to provide better information about your product moving forward LOST A SELL!"