Icebox Diamonds & Watches 3255 Peachtree Road, Atlanta, GA 30305

"I made an online purchase and the quality of service I received was unmatchable as well as the quality of product. The gift wrapping option I selected was flawless. Looking forward to ordering again in the future. (:"

"Taurus and Jae have been exceptionally perfect to work with. I was in the market for an upgrade to my wedding ring. This was about a year long process. However Taurus took the time to educate me from day one on the process and worked patiently with me to design exactly what I wanted within my budget. I came in the store so many times that the entire Icebox family got to know me. I'm like a "Norm" from Cheers there now! In the end Leah & Taurus collaborated and delivered a beautiful piece!! Thank you both! Jae was lockstep with Taurus on a few other items that I wanted & their Customer Service is exceptional! No concern went unanswered and I felt truly like a valued customer. I know their clientele is normally the elite, however working with Taurus & Jae they made me feel like an elite client! Thanks Icebox for caring about your employees because it shows in their treatment of their customers! Thanks Taurus & Jae for a World Class Customer Experience!!!! If you're in the market for top class jewelry with matching customer service....go check out Taurus at Icebox! You won't be disappointed!!!"

"I’ve been shopping here for years, all online purchases as I live out of state; and Emily and Michelle have been fantastic to work with. Buying high end pieces online without seeing in person, they made such a seamless process. Michelle worked with me on 3 items I bought within a matter of weeks and provided me photos, updates, and a custom chain listing that I was looking for. She’s been nothing short of remarkable to work with and I will always continue to be a customer because if the service online is this great, I can only imagine it carries over in-store. Every pendant I’ve purchased has been nothing short of remarkable and absolute quality work by the jewelers and employees!"

"As a new customer, about 3 weeks ago, I ordered a 5 month old previously owned Rolex Yacht Master from Icebox. When Icebox received the watch, in their expert opinion the watch was not in "perfect" condition. Icebox immediately contacted me, explained that they had rejected the watch, informed me that they had ordered me a brand new 2023 Rolex Yacht Master, and that they were going to absorb the approximate $1800 in additional costs for the upgraded brand new Rolex. Despite my offers to pay/reimburse Icebox the additional costs they incurred, they insisted that Icebox would cover would those additional costs and that they were just "happy to gain a new customer". What an unbelievable company and certainly a rarity in this day and time. The entire experience was perfect. My contact Leah was simply the best! The packaging, delivery, instructions, and follow up also was just amazing."

"Ordered online with delivery to Canada from their Black Friday sale. Shipping was very fast and the item was packaged with incredible care— it really reflects the beauty of the item inside. I put on my pendant straight away; it’s exquisitely beautiful and I’m very glad to have bought it. If I am ever in Atlanta I will stop by in person! Would recommend."