Genevieve Bond Gifts

"Tried to exchange a Christmas gift that was given to my mom. Not only were we not made aware we could not exchange after the 28 we were not in town to do so. Even though we were trying to exchange for the same item, that was still in stock in a different size, we were turned away. We have been customers since the store opened in 2000 but we will not be stepping foot back in this store after this interaction. Very disappointed and let down by how the store is now handling itself."

"While shopping at Genevieve Bond the sales clerks were very sweet and helpful. I spent quite a bit of money on Christmas gifts there. My disappointment came when they would not let me exchange a necklace. My granddaughter got two of the same necklaces. Since she lives in Nashville, we were not able to exchange the necklace until the first week of January. I was refused an exchange since exchanges had to be done by December 28th. Customer service needs to improve."

"Be warned of the very strict return policy. My mother got me a sweater for Christmas that we wanted to return and we were told we needed both tags on the item and the receipt or we would not be allowed to return it. After we said it was a gift and that we did not have a receipt we were informed we needed to have an account with them. Then, we were told that they no longer accept returns 7 days after the purchase date, which is confusing because the website said 10 days (this policy on their website seems to be talking about online purchases, but it is really not clear. Probably should consider posting all of their policies online). This is a pretty extreme policy considering that 1. the item is a gift and 2. it is the Christmas/holiday season. Disappointing as it is a brand new sweater in perfect condition, and no one was willing to help us or work with us over the phone."

"The owner of this shop should not be allowed to run a business. She was extremely disrespectful to my wife after asking if we could exchange a couple items. We spent about $1,000 in 2 visits. After asking the question she began to insult my wife telling her she doesn't want her shopping here and that they all have been looking us up, which is very creepy. (we did not give them out info) After her insults she was confronted and then began telling us that she never said that. I WILL NEVER SHOP HERE WHILE SHE OWNS IT!!! I would be lovely to see new ownership over this establishment. PSA - After you purchase an item it is yours to do what you please with it: display it, shred it, sell it.... it yours. Its nots the shop owners business to stalk your social media and rage on you because she sees you re-selling something that friends and others out of state we looking for to have you purchase and sell to them. 1 STAR IS FAR MORE THAN YOU DESERVE!"