Budget Appliance Repair 52 Reedy Creek Road, Forsyth, GA 31029

"Apparently this is a call center that takes your money to reserve an appointment and then calls someone else local to you to come do the repairs. The "technician" came twice and the dryer quit working 20 minutes after he left each time! The tech will not return my calls or texts. I've reached out to the company and just get the run around. If I could give zero stars I would!"

"We called this company over a week ago for a dryer that was no longer heating. We paid their fee, which is apparently just so they can find someone locally to do the work. I do not believe this company is locally based. The technician showed up, replaced the heating element, and one other part. Within an hour of the tech leaving, it was no longer heating. The tech agreed to come back the next day. He believed the vent tube to the outside might be blocked with lint. He used a leaf blower to try and clean the dryer vent. I was surprised at a leaf blower. You would think a professional would have a vent cleaning kit. They also replaced a fuse. Said it was working. 15 minutes later it was back to not heating. The entire next week was spent with the tech refusing to answer the phone, Budget appliance claiming they would get the tech to call us, and after a week we are out 430 dollars and still do not have a working dryer. Calling budget appliance customer service is useless. They tell you they will alert the tech to call, but the tech doesn't call. Calling the technician directly..he does not answer the phone. If there was a way to give this place a 0 rating I would. Hire anyone else. This place is a scam at best. STAY AWAY!!"

"I called this business regarding an issue with my freezer. The person on the phone immediately asked for my zip code in their greeting. I found that odd since there is only one zip code in Forsyth. I do not like dealing with large companies that aren’t local because I’ve found them difficult to deal with. When I called and asked if the company was local the person that answered kept avoiding the questions and giving vague answers like “I just need to check my schedule ma’am” and when I specifically asked “is this business based in Forsyth?” he said “my techs are local”. Finally I said “is the business building physically located in Forsyth and is that where the business is registered?” He then snapped “Nooo” and tried to say “I told you that ma’am!”. When I said, “No you actually didn’t, the reason I’m asking is..” he cut me off rudely said “Yes I did ma’am!” . I eventually just hung up. Even if this business was local, I wouldn't use them based on the dishonesty and rudeness alone."

"Called and was told this was a Forsyth-based business, but it’s not. It’s a nationwide service brokerage where they essentially charge $95 to your credit card to call around and find a local person to come help, all while keeping their chunk of the change too. The lady on the phone told me to “stop wasting her time” once I caught on and she literally hung up on me."

"Don’t use this service. This is a broker that charges you 75$ to basically find you a local servicemen. They say it goes towards the repair but that is not true. It’s just added to your bill and they get the 75$ as a middle man. Just go straight to a service repair company near you and save 75$. I feel very mislead by this place."