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Roto-Rooter Plumbing & Water Cleanup
6356A Corley Road Northwest, Norcross, Georgia, United States
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About the Roto-Rooter Plumbing & Water Cleanup
le, and efficient. He fixed the issue with my toilet quickly and explained what the problem was. I was very satisfied with the service provided by Roto-Rooter Plumbing & Water Cleanup in Norcross, Georgia. Their professionalism and expertise make them a reliable choice for all plumbing needs in the area."
Photos of Roto-Rooter Plumbing & Water Cleanup
6356A Corley Rd NW, Norcross, GA 30071, United States
Reviews of Roto-Rooter Plumbing & Water Cleanup
"Poor experience with water mitigation service. They billed for services that were not indicated, completed excessive demolition that was not indicated, inflated the number of hours worked and billed after hours pay, billed for services and demolition that I did not authorize them to do, and billed for services and equipment that we never even received. Communication with the business was ineffective. They repeatedly dismissed my concerns and declined to adjust the bill despite my valid concerns of their fraudulence. I have reported them to the Better Business Bureau. Do not recommend Roto-Rooter for water mitigation."
"Matthew, did a great job. We had a sudden leak and he cut into the sheetrock and found the leak within an hour. We then stayed until 11:30pm to repair the leak and get our water services back on and called the water mitigation team for a quote. I would recommend them for the plumbing repair. We did decide to get multiple quotes the next day for the mitigation phase as the estimate was over $12,000 and I wanted to confirm that the insurance will pay."
"Major repair and replacements due to tree roots on main water line under the driveway. The guys who did the work were awesome, their supervisor was awesome. It was a bad and very expensive situation, but they made it bearable and made sure everything was repaired and working properly before they left. If you need major plumbing repairs, I can totally recommend this company."
"I regret ever calling Roto Rooter. Numerous issues throughout. - They were several hours late to every appointment. - Before the work start date, they were almost entirely unresponsive or unreachable. - When work was supposed to start, they wasted two days doing nothing at all. Apparently they spent that whole time discussing how best to tackle the job? But that should have been figured out beforehand. And the longer they delayed, the longer my family had to go without hot water. - After those two days, they told me the price (which was already high) was going to double for essentially the same work we'd already agreed to. - They had a total lack of internal communication. No one on their team knew what anyone else was doing or what had been discussed. - They based several important decisions on false assumptions that they could have easily fact-checked, but just didn't bother."
"I had a broken branch line pipe in my basement. I ended up having to replace about 15 ft of cast iron plumbing and jet the remaining line. I dealt with several employees through the process and all of them were personable, professional and knowledgeable. It was a pretty significant repair and the supervisor JJ helped me get the maximum claim value with my HOI and had the pipe replaced and jetted in one day! Although this was not something you want to deal with as a home owner, I was very happy with the service! The team of technicians that handled the replacement and got the plumbing back up and running were great! I hope I never have to deal with a broken pipe again, but if I do I know who I’m calling!"
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