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Jim Tidwell Ford Service Center
2205 Barrett Lakes Boulevard, Kennesaw, Georgia, United States
About the Jim Tidwell Ford Service Center
Jim Tidwell Ford Service Center is a trusted car repair institution located at 2205 Barrett Lakes Boulevard in Kennesaw, Georgia. With a team of skilled technicians and state-of-the-art equipment, they provide top-notch service for all Ford vehicles. Whether you need routine maintenance or major repairs, you can count on Jim Tidwell Ford Service Center to keep your vehicle running smoothly. Their commitment to customer satisfaction and expertise in Ford vehicles make them a go-to destination for car repairs in the Kennesaw area.
Photos of Jim Tidwell Ford Service Center
2205 Barrett Lakes Blvd, Kennesaw, GA 30144, United States
Opening hours of Jim Tidwell Ford Service Center
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:30 - 16:00
Sunday:
Day off
Reviews of Jim Tidwell Ford Service Center
"Good Afternoon, Josh and Billy, Seems you both forgot how to use a phone also, so maybe this review will get your attention. I am writing you since you, Josh failed to call me on Friday, 2/9/24 and Billy, you failed to call me on 2/5/24. I called you (Josh) today on your direct line at Ford and your personal number you wrote on the back of your card. I got the voicemails for both, and I left you a message on both with my name and phone number. Can you please give us an update as you were supposed to submit the paperwork on Thursday, 2/8/24 for the financial assistance to help with our transmission repair bill and then put the credit towards what we already paid getting the TCM fixed towards it also. You told us it would take 48 hours. We understand if you didn't hear anything yet on Friday but you told us you were working on Saturday so I figured maybe you would call then but no you didn't. It is now Monday afternoon and I still have yet to hear from you. WHAT THE HELL IS GOING ON??? You people are making probably the nicest, most understanding person on this planet completely and totally enraged. I barely ever lose my cool, but I am so fed up with the lack of customer service we have experienced. I can see why this Ford only has a 3.1-star rating and everyone is saying the same thing. You people put on a good show when you want a sale but all that goes out the window when something goes wrong with that car. ALL I'M ASKING FOR IS COMMUNICATION AND TO LET ME KNOW WHAT IS GOING ON!!!! You also told us "A man's handshake is his word", well I'm guess your word mean absolutely nothing as you shook both mine and my husband's hand on Thursday and told us you were going to call between 6-8 on Friday evening and you never did. Please feel free to call me and let me know what the status of the paperwork is. I would like to have my car back sometime this year as you all have had it since December 26th, 2023. IF I DO NOT HEAR BACK FROM YOU, I WILL BE AT FORD TOMORROW AFTERNOON TO TALK TO YOU IN PERSON AGAIN! Sincerely, Jennifer Getter You have my number!"
"This place has to be the worst place for service. Do not take your car there! Made an appointment for Friday the 19th and I dropped off my truck on Thursday for oil change and have them fix the brakes on my new truck with only 12,000 miles on it. The brakes make a loud noise when driving slow. When I dropped it off the service writer moved the truck 10 feet and heard the noise and said thats not good. They called me Monday to tell me the mechanic could not find anything wrong and never heard noise. I go up there to get the service writer to ride with me and I got in the truck to drive it around and the noise started instantly. The mechanic was walking by and the service writer asked mechanic to listen and he said he was not going to look at it. Here it is Tuesday and still no word and nobody will return calls. Buyer Beware!!!"
"Bought my F150 here and have always used their service department. Two months ago I had them check a couple issues while there for other work. One they said resolved itself, the other they could not track down. The smell persisted along with the other issue. An oil change shop recently told me I had a leak. I called to get the F150 back in, was told they could not fit it in for 11 days, just for the diagnostic. Left a number of messages for the service manager that never got returned. I called Jim Ellis Ford. They saw me within 2 days and fixed both problems that Tidwell could not find. Got it back a full week before Tidwell would even look at it. Buying a new truck this fall, not going to be buying at Tidwell. Driving an extra 18 miles to buy from a dealer that deserves my business."
"Tried to give JTF a chance to earn my services biz. Service rep was nice, but WAY over priced and tried to get me to buy the standard wrip-offs like a new air filter and cabin filter. Had a better option for the service so they charged me $194 for the diagnostic! $75? Reasonable. $100 OK. $194? Will never go back there except for recall work."
"I had a very great experience at this location. The staff were courteous, fast and responsive. They gave you estimate and explained the process clearly and kept their words. The service Dept Manager, I believe his name is Bill Sharp is the best I ever run into. When I called, the connection was dropped and he called back right away. He has a great clam demeanor and very professional. I like the way he keeps this shop running"
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