Taylor Plumbing & Mechanical
649 Mary Lane, Marietta, Georgia 30062
About the Business
Taylor Plumbing & Mechanical is a trusted plumbing institution located at 649 Mary Lane in Marietta, Georgia, United States. With years of experience in the industry, our team of skilled plumbers provides a wide range of services, from fixing leaky faucets to installing complex plumbing systems. We are committed to delivering high-quality workmanship and exceptional customer service. Whether you need residential or commercial plumbing services, Taylor Plumbing & Mechanical is here to help. Contact us today for all your plumbing needs.
Reviews
"DO NOT HIRE THEM! If I could give them ZERO Stars, I would! Update: Just found out the Insurance Certificate they provide is NOT Valid! They gave an insurance certificate to my building and after calling the Insurance (Guard Insurance), they had actually canceled the Insurance before the service in our building. I hired Taylor Plumbing to replace the water heater in my condo in Buckhead on 10/25/23. They were extremely unprofessional during the installation, failed to cover my washer, spilled heavy duty industrial glue on it, and decided to stand on it which ended up causing dents. I had to chase them to come take a look (the first time they made us wait a whole afternoon and the next day showed up 2 hours late) and they brought an industrial solvent which further damaged the washer. After that they said they would let insurance handle it but then started giving me the run-around, would give excuses like the owner was traveling, would not pick up the phone, would say they would take care of us in a week, etc. To add insult to injury they refused to send my invoice and warranty information, even lying to my face saying they had emailed but didn't. Finally after 2 weeks I got the invoice after a real estate friend of ours who knows them convinced them to send it. I want to mention that Angie Taylor is the one who kept coming up with the excuses over the phone and lying blatantly. As for the washer, they came again to install another water heater in my building and once we saw them and asked them to resolve the scenario today they became confrontational and aggressive (have it all recorded if they deny it) and started calling my wife names. This was done by David and Brandon Taylor (father and son owner) I am asking them to either pay for the repair of my washer, adjust my bill, or get me a new washer. The damage was caused due to their negligence, I saw it clearly when they decided to stand on the washer and didn't even cover it. When I pressed them for letting insurance handle as their son said they said they didn't want to do it as a small amount like this would increase their premium and they would take care of it separately. Since they obviously don't care and have lied to their teeth, I will be taking them to court."
"Wish I’d used someone else. I hired them to replace a toilet - they did a nice job originally, but then we discovered the toilet was installed incorrectly and was leaking into floor and staining my first floor ceiling. They sent someone else to fix the incorrectly installed toilet / leak and that person made a mess resetting the toilet. It’s been 4 weeks and the front desk person still won’t commit to when they will come out to make it right. Also they won’t fix my ceiling - “we’re not sheetrockers”. As if that’s an excuse for not fixing the toilet water staining my ceiling. The front desk person put me off for weeks and then was very rude when I finally tried to get a firm date for them to make good on their work (that I unfortunately paid for in full before discovering the leak). A huge pain. I’ll end up hiring someone else to fix it. Wish I’d just started with another company. Beware of someone who treats you like you’re the problem when you just want what you paid for - a properly installed toilet and your house left in the condition they found it. See some other mentions on here - Angie Taylor is the person who was very difficult to deal with. Excuses, acting rude / bothered when the customer is the one they are treating poorly, telling you they’ll come “next week”, the owner on vacation for one week then two then more? Really bad."
"David, the owner and knowledgeable professional, and his assistant performed a complete job. For future plumbing needs I will contact Taylor Plumbing!"
"A fantastic experience, they were on time, the job was done in a reasonable amount of time, the price was appropriate and the guy was professional and courteous. from this experience I will DEFINITELY be calling them if I ever need any other plumbing help!"
"If it is new installation this company is good. But when it comes to repairs these are not very reliable!!! I got my new water heater installed with these guys. David and Ashley Taylor team worked together to get it done. All were good and very cooperative until the day of installation. But once if it gets to a repair time, they wont respond well giving excuses and will either delay. So you decide if you want a reliable professionals or it does not matter to you!"
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