Mountain City Service 2408 Taft Highway, Signal Mountain, TN 37377

"Tech came out to fix a leaking connection. He tried for an hour. Left to go buy parts for an hour. Tried for another hour unsuccessfully to fix it. I received a bill for three total hours of work, one of which was spent away buying parts. I was told by the office they'd only consider knocking off that hour if I agreed to pursue another fix on the line (which is still not fixed, as they say it needs a pressure reducing valve). I did not pursue that additional fix. I do not agree with being charged the full hourly rate for an hour spent away from the worksite. I would not recommend using this company."

"No call/no showed the 1st appt; rescheduled to come out for a consult as our rooms had vastly different temps and wanted to see what a solution would be and get a quote for the work. He adjusted an air vent and said there was a $140 trip charge. This was never disclosed when booking the appt or literally touching 1 vent. When we questioned them on not disclosing the price, got super rude and said they’d send us to collections if we didn’t pay it. Honestly a shady company with the worst customer service in Chattanooga. Save your time and call Superior or literally any another company."

"They replaced a shower cartridge and didn’t check to make sure it worked before leaving. I had to call them back to correct the hand held that didn’t spray and they tried to charge me for the callback including a car charge. They reluctantly took off the charge but frustrating to work with."

"Court took the time to make sure I understood in layman’s terms what my situation was , after telling me the professional terms. He never made me feel rushed as if he was trying to not be thorough with the diagnosis and repair, as I have had with previous repair people from other places."

"I have been a customer for many years and can count on Mountain City Service to take care of whatever is broken and install whatever is new. They understand the frustration and inconvenience of losing an essential service and respond with a sense of urgency sometimes putting in long hours to assure that everything is working properly . I appreciate their expert knowledge , customer focus and professionalism"