The Reserve at 1404 & 1200 1404 Whispering Pines Road, Albany, GA 31707

"Done come here! They just want rent on time and other than you are on your own. They will fix bare minimum. There is NO EMERGENCY CONTACT NUMBER. The hot water tank broke over weekend and no one to contact. Thank God the apartment heating system was working otherwise we would have been freezing in night."

"Love working here. Great staff and the residents are just wonderful. You really need to check them out. The Gardens on Whispering Pines Awesome place to live!!!!"

"This is by far the worst apartment complex ever, I can’t explain to you how bad it is in such words, I am currently a resident here please do not let the looks of the outside fool you, the maintenance is terrible staff are terrible the apartment is terrible, I honestly wish I could give zero stars maybe even a negative because this place is a horrible wreck, I can’t tell you how many times we’ve gone without water for hours not talking about 2-3 I’m Talking about many hours like 5,6 hours I have a 4 month old baby, I need my water , sometimes it’s best to spend a little bit more money to get the proper care and the rent is overpriced and I think they even went up I don’t know why if anything they should have went down, they replaced the kitchen floor in some units to make you like them. I guess but they are horrible I always call for them to spray for bugs they never come I always call for them to fix stuff they never come. They are very disorganized Too, please do not let them fool you, by these move in specials and all of that because it will not be worth it save your money find somewhere better to live you can trust me I’ve lived in 3 other places and this is by the WORST I promise to you. Oh yeah and these people that are giving this complex 3-5 stars must have gotten paid to write a good review because anyone with eyes can see this place is a horrible terrible place to live. And the gardens too needs to be closed down permanently it’s even worse"

"Do not move into this complex. They don’t care about your living condition. They don’t fix anything until you’ve put in at least 30 work orders. Their rules change every other month. I have been living in horrible conditions since the new management team took over (over a year). They don’t keep up with proper document or receipts. They lost my rent payments over and over again. The people who have had the worst experience don’t have access to internet so they can’t write their reviews but I will write one for them and me. A tornado came through early last year and the roofs got destroyed and have yet to be fixed. It has been at least a year. The pipelines here are destroyed and they haven’t fixed those either in over year no matter how many times you complain they just pat you on the back and go up on your rent. I’m a college student and I’m pretty much just stuck here to deal with their bs."

"I have been living here since July 2016 and I absolutely am fed up with the management, maintenance staff, and the apartment as a whole. They are truly unprofessional and obviously are not qualified to run an apartment complex. I have had many maintenance issues that have gone looked over and not properly fix, just "patched up". For example, my roommate and I were experiencing issues with our water not heating up. It was reported immediately, but did not get fixed until weeks later. Another example was the AC began to blow hot air even when the thermostat was turned all the way down. The next day it was reported and it did not get fixed until a month and a half later, that was April of this year. Fast forward to the ending of August the AC stops cooling. Once the problem was reported immediate and we have yet to have it fixed, it is now September 5, 2017. The previous manager, Brandon, had a problem with being available during leasing office hours and was overall non-existent as far as managerial duties were concern. We, my roommate and I, were happy when we found out the apartment would be getting a new manager. Unfortunately, she was worst than Brandon. Kelly has been the apartment manager since June. In the beginning when there was a problem she would blame it on previous management leaving her with a mess to fix, but it has been three months and she still hasn't gotten the apartments up to par. Today we voiced our concerns to her and informed her that we will be withholding rent for the month of September. Clearly very frustrated and angry, she began raising her voice telling us there is nothing she can do about the air. She proceed to march to the back cursing and yelling to the maintenance man to come and talk to us. Once again we were thrown off on someone else, as she usually does. She stormed out of the door and slammed it behind her. Needless to say, she will not be getting our money anymore. We are currently looking for another apartment. One top of the things I stated previously, there are other minor problems that we were told would be fixed by now that are still issues today. I would not suggest anyone to move into this place! Frankly, it is too expensive for what you are actually getting. They are priced like luxury apartments, but they are far from it. If I could give negative stars, this place would definitely be a -10."