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Mill House at East Cobb
2575 Delk Road, Marietta, Georgia, United States
About the Mill House at East Cobb
Mill House at East Cobb is a premier assisted living and memory care facility located at 2575 Delk Road in Marietta, Georgia. Our dedicated staff provides personalized care and support for seniors in a warm and welcoming environment. Residents can enjoy spacious accommodations, delicious meals, engaging activities, and beautiful outdoor spaces. With a focus on promoting independence and enhancing quality of life, Mill House at East Cobb is the perfect place for seniors to thrive and enjoy their golden years.
Photos of Mill House at East Cobb
2575 Delk Rd, Marietta, GA 30067, United States
Opening hours of Mill House at East Cobb
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 17:00
Sunday:
Day off
Reviews of Mill House at East Cobb
"I have been living in this complex going on 2 years. I have had some good experiences and some bad ones that were rectified. There has been a high turnover with the office staff which I have had great experiences in the past. There are 3 ladies in office now and 2 are very nice, emphatic, and make you feel like family when you come in. There is one her name is IRIS , ever since my first encounter with her it’s never been pleasant and I’m not the only resident that feels that way. IRIS is rude, she lacks customer service skills, and looks and talk to you like you are gum on the bottom of her shoe . I have never been treated with so much disrespect that she displays towards me. It sad that I come in the office to a pleasant, cheerful and knowledgeable person which is Denisse and I get the same feeling from the manager Genitra. This is a great place to live but with employees like that you would think otherwise. The complex is changing for the good on the outside but internally change needs to happen too!"
"Hello. Regarding the experience I had when moving to the Condominium, it was not pleasant. As it was the first time I was in the apartment, there was no one from the team to show how the equipment works, for example, the washing and drying machines, the heater. I think they should inform that the records were closed and this would avoid having to go back and forth to the office to ask questions about it. Regarding security, my apartment door doesn't lock, and every night I sleep with the door open. I've already asked for the door to be changed, but I believe that because of the holiday, they haven't done it yet. The hallway is very dirty, full of dust. That's it, the experience, in principle, is not pleasant."
"My review is for the maintenance staff members, Jeff and Jose. I’ve only been a resident for 6 months and from day one, Jeff has been the main go to for all our requests. He pops in before and after a request has been submitted to ensure our needs are being met. Jeff is very attentive and friendly to the needs of the community. He’s an asset as I see him often outside tending to the grounds. Since Jose entered the crew, I’ve seen him on numerous occasions walking the grounds and working diligently on requests. For my own work orders, he communicates frequently and keeps me updated if the work needs a subcontractor to come finish the job. I see the improvements being made and look forward to seeing what the spring will bring. Thank you Jeff and Jose for the service and hospitality."
"Denisse was thorough and informative. She took the time to explain all the details, ensuring I felt confident in my decision. Iris the manger showcased genuine care for residents and a commitment to maintaining a high standard for the property. Together, they provided a positive and welcoming experience, making me feel excited about the prospect of calling this apartment home."
"I’ve been a resident at Mill House since May; however, my frustration with this community began during the application process and has continued grow since day 1 of moving in. I have been a renter for the last 8 years, and this has by far been the worst experience of them all. The staff is either non-responsive, slow to respond, or fail to follow through. The grounds are not kept up and there is always random bags of trash and other miscellaneous items sitting in front of building 1550 that have been left by other residents. As I am writing this review, I’ve been to our leasing office twice this morning since the recorded business hours and no one is here. To summarize my experience applying: I was told I had been approved at one rate, and then a month later told I was denied due to non-response on my end (which was not accurate). In addition to this, I was told that the rate I applied at (directly on their website) was incorrect and was in fact over $400 above the application rate. I was able to work with Nicole to resolve some of these issues, but even on move-in day, my leasing documents were incorrect and I had to spend additional time in the office trying getting it resolved so I could actually sign. This same leasing agreement was supposed to have been sent prior to move-in day. Now, let’s talk about the issues I have experienced with my renovated unit since I have moved in: I went the first 5 days of my lease without hot water, which leads me to believe that my unit was not inspected prior to move in. The water heater eventually was replaced, but water temp in my bathrooms is noticeably off. I also experienced lack of power to some areas of my home, which was quickly resolved by an electrician. Additionally, my washer and dryer sat on my front porch for two weeks after my move-in, waiting to be installed. About a month and half after moving in, the unit above me became occupied. I woke up in the middle of the night to what sounded like my shower running, but discovered that water was actually leaking from my ceiling when my neighbors used their bathroom. I immediately notified my neighbors and submitted an emergency maintenance request the next day and reported leaking in two other places, one of which being my secondary bathroom. The office followed up with me and promised that someone would be over right away. No one ever showed up. When someone finally did show up, it was 3 days later, and the ceiling had begun peeling away from the wall. The repair was done haphazardly, leaving a gap in between the existing ceiling and the materials used for repair. I did end up having to request for someone to come finish the job, which took about another 3 weeks for someone to come out. Mind you, during this time I was still waiting for the issue in my secondary bathroom to be resolved. During this time any guests that I’ve had have not been able to use my secondary bathroom. I finally received another visit from maintenance this week (week of 8/14) to fix the leak in my secondary bathroom. I was hopeful that the issue was resolved, but the same leak has reappeared and I have had to submit yet another work order. This week, I walked into my kitchen and noticed water pooling on the floor under the kitchen sink. I located the source of the leak from my sink and submitted a maintenance request on 8/16. The following evening, as I washing dishes the plumbing connecting to the sink completely fell apart. I left a message for the office and sent an email following up on the existing work order to request immediate assistance so that I’m actually able to use my kitchen over the weekend. No one has returned my phone call or responded to my email. I continue to be inconvenienced, and as someone who is a parent to a small child I worry about her safety as issues continue to become apparent. Never in all of my years of renting have I had such difficulty communicating with the staff. I have been as patient as one can be and have refrained from writing a negative review, but the experience has been subpar."
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