The Grand Apartments

"When I moved into these apartments I had only been here 2 days before my heat went out. It’s been broken for nearly 2 weeks now and seems as if they’re in no rush to fix it. Also there has been no hot water for 2 days as they do an emergency repair. The whole building has no heat or hot water with the temperature outside close to freezing and possible snow tonight. The elevators halfway work, one always seems to be under repair. My first day living here, I ended up stuck inside a broken elevator. The paint jobs are god awful: my toddler could do a better job. The 5th floor smells strongly of marajuana. Forget taking a bath (besides the fact there’s no hot water) the stopper is extremely old and constantly drains all your bath water. You can not adjust the flow of the faucet it either drips or gushes water. The temperature of the water is either freezing cold or boiling hot. The only positives I can say about the building is that since it is shared with Clumpies Ice Cream it always smells like freshly baked waffle cones on the 1st floor. Additionally management is extremely kind and has treated me as family. I love the manager Sarah. However those small positives do not outweigh the fact that this building can not provide the bare necessities. Please do not live here, it is not worth the stress and insane price."

"Lived at the grand for three years, rent goes up every year and the maintenance gets worse. They replaced the carpet in the hallways with extremely cheap and ugly carpet recently which already is coming up and looks horrible. The AC/heat does not work properly and needs a maintenance request every time you switch from hot/cold (currently sitting in the apartment at 45 degrees). They advertise as “luxury” apartments but are lowest quality downtown. The front desk person changes almost weekly so they don’t know their tenants and it shows. Have an attorney on retainer if you wish to live here. Edit: Noticed property management replies to reviews saying they “fixed the issue” since then or “it’s better now”, or “please email us”, etc. these are lies because I currently live here and everything has become worse- not better."

"I have lived here for less than a month. In less than 30 days my a.c. would not blow cold (it was nearly 80 degrees in the apartment), my heat would not blow warm (it was 40 degrees outside), and my water was randomly off for an entire evening/night even though there was no outage/alerts for my area reported. Every time an issue has been reported management has been rude and dismissive. I am already counting down the months left on the lease. Overpriced and terribly run. Location is the only redeeming quality.Find somewhere else to call home."

"Maintenance is extremely slow. I put in multiple requests to get our HVAC fixed two months ago and it still hasn’t happened. We also get leaks in our ceiling whenever it rains. Overall, overpriced for what you get here."

"I had nothing but the best experience staying at The Country Oaks apartments managed by Bluestar. Suzi was the property manager and she was the absolute best! She was beyond friendly and helpful from the get go! She always responded promptly, and followed up to make sure everything I needed was taken care of. I was nervous to stay at a property where the management was not on site, but it worked out great. She and the maintenance team were always just a phone call away. I highly recommend staying at one of the properties that they manage!"