Ooltewah Nursery & Landscape Co., Inc.

"Ooltewah Nursery did not honor their 30 day return policy but rather singled me out to alter it at the owner’s whim. I’m a senior adult and received a phone call while I was at work from the business owner to notify me that future purchases will be “All Sales Final.” I was appalled at the owner’s hateful behavior. Owner never expressed thanks to me for being a loyal customer. I realized after the phone call that the business used their “loyalty” tracking system against me! I erroneously believed that Ooltewah Nursery honors their 30 day return policy. And, I foolishly trusted that 30 days means 30 days! On a very limited basis, I took back merchandise that was unused with tags attached and presented a sales receipt with their printed 30 day return policy. In each transaction, I chose to exchange a few pillows and/or garden flags. So, the business lost NO money in the original sale and EACH exchange was within 30 days! For three years, I’ve shopped at Ooltewah Nursery and spent hundreds of dollars. Examples of my purchases include 18 Climaweave pillows, 10 concrete figurines, 9 large terracotta pots, assorted bushes and plants, wind chime, shepherd hooks, garden flags and resin figurines. This senior adult will never subject myself again to not only the business owner’s unappreciative attitude but also her targeting me for some unknown reason through their loyalty program."

"Great selection. Prices seemed normal to me. My reason for leaving a review was the great customer service an older gentleman showed towards us. He explained all about the plants we wanted, when to plant them, how to water, etc. very knowledgeable. I will be buying more plants from here."

"They had a fantastic selection here. The staff was also great to deal with, understanding, and knowledgeable. I got a couple of fruit trees, a few flowers, and some tomatoes that had gone on sale. Turned out both the trees had canker, which they allowed me to return. The tomatoes were all sickly, and just figured they needed to be planted and watered regularly. No, turns out they had fusarium and it's now spread to other plants in my garden. I should have known better than to get sickly plants. However, it would have also been nice if sick plants were removed from the selection. Personally I won't be shopping here again. Their staff is very kind though."

"Great selection of trees, succulents, flowers and the staff is very helpful. They have a great selection of planters and decorations for the house and garden. I really hope scram for cats helps with keeping cats away from our plants."

"Love this place, recently did a good sized block job and when we needed more sand for the mortar mix...Ooltewah nursery was close enough to go to, and a much better deal and more for the money than Ace Hardware. Since it was almost planting time I noticed the garden mix soil they have. Besides the 3 truck loads of sand for the job on the lake. I also bought and brought 3 Truck loads of the garden mix back to East Ridge TN..Not to mention the Awesome selection of not only flowers bushes and trees...but the vegetable plants and herbs, which I also purchased a vary of. The garden soil is much less expensive to buy by the truck or half a truck load then paying out $6 $7 $8 or more for bagged soil and it's just as good or better. I have recommended this to friends and neighbors who have flower or vegetable gardens and now recommending Ooltewah nursery to anyone who reads this review. Did I fail to mention that the People Here are Fantastic to deal with..The young man who loaded the sand and soil 5 out of 6 times, You have a good man there Ooltewah nursery..."