TForce Logistics - Atlanta

"Title: Extremely Disappointed with TForce Logistics' Handling of Missing Package Claim I recently had a terrible experience with TForce Logistics regarding a missing package. After the carrier reached out to confirm the correct address (N6) and provided photo evidence of my residence, as well as notification from my Ring camera that showed no proof of delivery, I filed a claim with TForce Logistics. Unfortunately, their handling of the situation has been nothing short of disappointing. Firstly, the communication from TForce Logistics has been extremely lacking. It took multiple attempts to even get a response from their customer service team, and when I finally did, they seemed disinterested and unhelpful. It is frustrating to deal with a company that shows such a lack of concern for their customers. Furthermore, the claim process itself was unnecessarily complicated. TForce Logistics provided me with a claim form that required extensive documentation and evidence. I provided them with all the necessary information, including the tracking number, photos of my residence, and the notification from my Ring camera. However, it seems like this evidence was completely disregarded, as I have yet to receive any updates or resolution regarding my missing package. The lack of transparency and accountability from TForce Logistics is truly disheartening. I expected better from a company that claims to prioritize customer satisfaction. It is clear that they do not value their customers or take their concerns seriously. I strongly advise against using TForce Logistics for any shipping needs. Their poor communication, lack of responsiveness, and failure to address a missing package claim have left me extremely dissatisfied. I will be seeking alternative shipping options in the future to avoid any further disappointment. Overall, my experience with TForce Logistics has been nothing short of a nightmare. I hope that they take this feedback seriously and make the necessary improvements to prevent other customers from going through a similar ordeal."

"This is my first negative review ever. After paying $350 for freight shipping with lift gate for residential delivery I waited a week for it to move just 400 miles. No one will ever call you back. You will have to call every freight station for them to put it on a truck or it will sit at the same warehouse for three days.You will have to call to schedule delivery appointment time. I took off work the entire day for them to deliver between 10am and 4pm and they never delivered. They lied about not being able to stop and park safely, even though I have a large driveway and 6 acres to move around in. No truck ever came by or even slowed down and driver never called. Complete “non delivery excuse” was a lie. I was told by customer service that I would be contacted for “re-delivery schedule” and I still have not been contacted. They are holding my $4,500 item hostage. I don’t want money back (I’m not that person) I just want my item."

"A day late, no phone call, no knock on the door or doorbell rung. They just dumped a 412 pound tool chest on a pallet in our driveway. What a great thing to wake up to. A friggin' disgrace."

"I placed an order for 244.00 dollars. Received an email advising the order was delivered. I’ve been home all day. In fact I was outside when I received the email advising my order was left at my front door. No one ever delivered anything to my house today. I’m very upset as this was a birthday gift for my Husband. Please resolve this issue, I would like a call as well. I tried to call the carrier you all use for shipping and the number is not even in service. I feel like I got scammed. I need some assistance immediately as this is ridiculous!! Pieces 1 Weight 6.67 Lbs Package ID 1000000000418311 Reference 10024159317650-59317650 H8-O OB"

"I have been waiting and waiting for my package from these people. THEY DO NOT CARE. I put in a complaint online for them to reach out to me about the problem and still nothing. No surprise it is also from American Eagle. Yet again, TForce doesn’t care. They just have an automatic transcript to reply to customers who are complaining about something that is THEIR PROBLEM which is “Apologize for the inconvenience. This is not the kind of experience anyone anticipates. Please share the tracking ID for the concerned package so we can investigate what happened and get back to you with a solution.” They don’t truly check in on those who spent money on these packages. I am only posting this for others to see and be aware of. DO NOT TRUST THIS COMPANY!!"