H&R Block

"They are very knowledgeable and friendly."

"HORRIBLE EXPERIENCE! I must caveat this review with the statement that the people who did my tax return were good to work with, but the review applies to HRB in general. First, my tax return was filed under someone else's SSN, then they placed my tax return in THAT person's portal, and almost 2 months later I STILL have not seen MY return in MY portal. When I call the corporate office number about it now, they don't see ANYTHING for me, as if I never filed with H&R. They gave me a case number & no one has ever called me about it (except the Moody office once, which did follow up with me but couldn't do anything to really help). To top it all off, they told me my money would be withdrawn by the IRS on 18 April, then changed it to 25 April without ever telling me 1) I have to set up payment with the IRS; the IRS DOES NOT take the money from my account, & 2) there's a late fee and interest because the payment wasn't made by 18 April (which is only bc I was told the IRS would take the money from my bank account, which was BAD INFORMATION)! I had the money ready to be paid, sitting in my damn checking account for nearly 2 months!!!! WORST TAX FILING EXPERIENCE EVER!!"

"H&R Block employee MR. James Scott was truly amazing , his compassion and understanding of my taxes he made me feel like I was a part of the family and I will never file with anyone else H&R Block is my new extended family for my taxes , you guys go beyond and above anyone I have ever use , I am deeply grateful, Thank You Sincerely Tony Hootman"

"Jim was excellent! He was extremely patient and kind during my appointment. I’ve been struggling a bit recently and found out the fees were a bit more than I could afford, instead of plugging my information in the system anyways, he sat with me and went over how to do it online. Not only that, but he also gave me a rough estimation of what I would be getting back. He thoroughly went over all my W-2s with me and answered all of my questions. 11/10 customer service!"

"1. This collective group of inbreds had absolutely no idea what they were doing. Several times, they had to bring out the regulation to figure out how to do their job. 2. The obese lady in charge was unprofessional, rude, and disrespectful even to her own workers. Made the entire appointment really uncomfortable. 3. We did our taxes back in late Feb. we are getting IRS notices in Aug due to these asshats not doing something that SHOULD be extremely simple. Don’t waste your time or money, there are way better tax places in the area that won’t jack your sh!t up."