Firestone Complete Auto Care

"I just came from this Firestone Service Center... They lied to me about the tire balance and rotation! I told them that a Certified Mechanic did an inspection just yesterday that I didn't need a multi-point inspection that they recommended. THEY DID IT ANYWAY! They told me that I needed a whole plethora of work done to my truck for it to be safe to drive. They even came into the waiting area with my airfilter in hand! I told them again that I was there ONLY for a tire balancing and rotation. They initially were going to balance and rotate, but said my tires couldn't be rotated because they were too old! WHAT? Then they said they couldn't balance them because they were cupping? They tried to sell me a new set of tires... I WAITED there for 3 HOURS!!! I said, "Put everything back together so I can leave!" So I took my truck to a different location just up the road... The competitor said my tires are good! BEWARE OF THIS FIRESTONE LOCATION!!! UPDATE: I HAD NO ISSUES AT MAVIS TIRE!"

"Awesome service! Jordan,Sebastián and Drew are very professional, courteous and most helpful. I brought my wife's 2013 Toyota Prius in for a brake diagnostic and it was performed expeditiously( to quote TI) Awesome service guys! We do appreciate it! I'd sincerely recommend this particular store and these particular group of professionals for all of your automotive needs. Great Job Guys,thanks so much!!"

"Tried to claim that there was something wrong with two of my back break lights but not the middle one. Tried to say it wasn’t the bulbs being out. Wanted to charge me $150 for diagnostics. When we got there the car’s break lights were working fine. Tried to claim it could be intermittent break lights. My friend who has been a mechanic for 30 years says he’s never heard of such a thing. They left a panel inside my car off. They also left some sort of tool in my car. I wasn’t even there for lights I was there for tires. Called and told me it was ready for pick up but when we got there it was not. Had to wait another hour. Never explained my itemized receipt, of which I didn’t even get till after I paid. Told my they checked all my tires, said back ones were fine. Had to get back tire replaced after finding it had gone flat the next day."

"This was the worst experience ever. We came in for one issue to be fixed and the team had all these recommendations and did what they wanted to do. They held the car for a week. They ordered the wrong part. The part was for what they recommended and not what was ask for. Because we needed a car we felt we needed to have that recommendation done as your team told us it would reduce what we came in for which was the tire feeling like it was about to fall off. Instead your team fixed an engine mount and I believe because eit was the most expensive thing on the recommendation list. To me we were taken advantage of. After speaking with another mechanic an engine mount had nothing to do with tires and or suspension feeling like they were about to fall or popping when you make a left or right turn. They stated we were safer to drive and the car was worse than when we brought it. I will never recommend and I will be contacting he better business bureau."

"Firestone put two new run flat tries on my BMW. I went out of town on my way back, and my rim blew a hole in it. Firestone kept telling me I ran over something, but the trie is still good. I put the same tire on my new rim. It took me three days to get a new rim since I was stuck in a little town that doesn't work on BMWs. I had to go 50 miles to a rim. It's been 2 months, and Firestone keeps giving me the rounds about them being at fault. I sent pictures and videos and then even talked to the person who put my tire on my new rim."