Batteries Plus

"poor experience last 2 visits!! Staff (guy with comb in hair) has no customer service skills . Will not return."

"If I could give no stars I would. I called this location (11/19/23 10am)for help with my battery within warranty and immediately I get the impression the person doesn’t want to really help me. I decide against my better judgment to visit this location anyway. The customer service was nonchalant/snarky. The person tells me if I’m looking to “cash in “ on my warranty my battery needed to be left over night and charged because I never charged my battery outside of the car to keep up regular maintenance (I do know about cars, you’d only need to Do such things if you have not driven the car in a very long time otherwise that’s what the alternator is for). I said I’ve never heard of such procedures (but was willing to leave the battery) he got snarky and said normally people bring the battery in not attached to the car . (This is my only means of transportation so I had no way of doing that. ) he also almost damaged my car trying to yank on the housing of the + side of the battery so That he could read the instead of listening to me when I told him how to lose and take it off. I didn’t care for that. Finally when he took off the cover correctly he didn’t run the battery test correctly, got snarky again and told me this wasn’t a car shop it’s a battery shop. At this point I was done the unnecessary snarky nonchalant attitude for no reason and the lack of customer and knowledge was too much . I finally just went to the batteries plus location where I originally purchased the battery. Not only did I receive top of the line customer service, I was in and out WITH A REPLACEMENT BATTERY in under 10min."

"Brought my husbands car here for a much needed new battery. Jennifer took care of me and she was not only friendly but very efficient. Highly recommend!"

"Neil did a great job in taking care of my daughters car by re-keying a key programing a new fob for her vehicle."

"Today I had an amazing experience with David Wilson. My cell phone battery died. He replaced it while I had lunch down the street. It’s an older phone but he checked it and assured me that it was in good shape. I appreciated his business honesty and talent. It’s rare that this type of employee still is in business in this day and age. Thanks, David!"