Pep Boys

"I had a great experience at the Pike Street location in Lawrenceville. As a consumer, I always do my due diligence and ask questions. I was extremely pleased with my experience and the manger, Steve, and his staff were very clear about the repairs my car needed. While it wasn’t in my budget to have all the work done, I was very pleased with the quality of the repairs and the cost for what I did have done. They did what they promised and were honest with me and that means they will get my business in the future."

"Great customer service! I’ve been to many mechanics shops and I felt very comfortable and confident here that my car was in good hands. Stuff is very kind and compassionate and didn’t make me feel dumb because I’m a woman, unlike some places that just assume you don’t know anything. I highly recommend this location!"

"My dad is currently in the hospital (atleast an hour from my home).Something tore the cover beneath my car which led to it dragging the ground. I contacted this Pep Boys to see if there was anything they could do. They told me to come over so they could look at it. Not even 20 minutes and they had it fixed, handed me my keys, and told me to have a great day. Couldn't have asked for a better experience."

"Terrible shop! 1. I bought 4 Cooper tires with Hazard Warranty a year ago.. now I have a screw in one of them. 5 hours later, after leaving the car with them, Pep Boys told me I needed to buy a new tire... Hazard Warranty subject to pro-rated adjustment (current tire wear was measured on a scale of 7 out of 9, which is 12k miles out of 65k manufacturer warranty). The discount is only $60, and I still would need to pay $188 for a new tire! I never had to pay more than $20 at Discount Tire even if they had to replace it with Hazard Warranty. Pep Boys Warranty is a scam. 2. I scheduled an appointment for tire rotation twice, and both times they told me I would have to leave my car there for a day. The place has only 2 people working there and you always have to leave your car there... so I did rotation myself in my garage instead. 3. They don't do speed balancing, I had to re-balance tires at Discount tire because I had bad vibrations on the highway. 4. After the alignment service, the steering wheel is crooked. I will never go to PeopBoys ever again."

"Pep boys just needs to go out of business already I’m sorry but I’m not! Took my truck up there to get it service and told them all that what was wrong with the truck due to the warranty repairs. The manager name is Steve I had to call him too many times. He doesn’t keep you posted with your vehicle and doesn’t keep the site updated. I had to call him for him to tell me my truck is done. So when I got to the shop to pick up my truck a day later which I was in disbelief that is was done already. He never said what was wrong with it what was fixed or nothing. I got into the truck felt all the same problems had before telling him my problems with my truck. So I called the dealership and they said they don’t see anything in the system where he made a call so I knew my truck was never touched maybe only to put air into the tire but he did none of the major repairs at all and never said anything. This shop is very bad at communication which is horrible for business. I will never take any of my vehicle to Pepboys ever again a day In my life. Had other friends and family and mechanics telling me Pepboys is the worst mechanic shop ever they should have stuck to just installing tires. Which they still not good at neither. All I’m saying stay far away from Pepboys all around. Soon Pepboys will be out of business and Steve you will have to find another job cause managing or being a mechanic isn’t for you. With a massive passion had a very bad horrible experience with Pepboys at this location. After this I will never choose Pepboys to do anything to my vehicles !"