First Horizon Bank 85 25th Street Northwest, Cleveland, TN 37311

"The ATM only charges $3 to get cash using another bank's debit card. Dispenses cash in $20s, but wish $10s were dispensed as well. Sun shined over my shoulder to make seeing the screen difficult. There us no shelter from rain either. This is a small bank."

"I absolutely love this bank! I've been a customer since 2010, and have established wonderful relationships with the people at the 25th St NW and the Keith Street branch, in Cleveland, TN. Specifically, I'd like to give a shout out for Carolyne, Samantha, Lisa, and Kelly!! They have truly been a Blessing to me and my family, and many of our staff members in our business. They are professional and they know what they are doing. The entire team at both of these branches do! Whether going into the branch or the drive through, it's amazing how many people are all greeted by name, even before they present their deposit/banking information. I've seen customers bring them flowers, Frosty's and all kinds of treats. They're all genuinely Loved. I would also like to add that the same professionalism, knowledge, and kindness have been shown by other team members across the board, whether it be calling the 800 numbers with inquiries about a lost card, on-line technical support, or general questions, I have never had a negative experience. In my 50+ years of banking, I can honestly say that First Horizon Bank has been the best!"

"This Is Absolutely The Worst Bank I Have Ever Had An Account With. I Am On Leave From Work And I Have To Come Here And Cash My Checks For This Short Amount Of Time And Everytime I Come In Here It’s Something Different With The Check Cashing Process They Ask You, Do You Have An Account Just To Essentially Make You Deposit The Check Into Your Account Even If You Wanted Cash In Hand. The Customer Service Is A Literal Zero. And The Straw That Really Broke The Camels Back Was Whoever My Teller Was Decided To Announce To The Whole Bank The Amount Of Money I Had In My Account. There Is No Privacy And I Will Absolutely Be Closing My Account."

"First they closed the branch on the south end of Cleveland, TN which makes it very inconvenient to have to travel across town to do any banking whatsoever. Then I drive across town deposit money in the ATM The ATM takes my money doesn't add the money to my bank account I call the 1-800 number because it's after hours to file an issue with the company. Then call the local branch that it occurred at this morning 8/6/2021, The woman informs me that I have to do an online claim to dispute the money and she's not sure how long it'll take to put the money in the bank account. How is this even acceptable? When this bank was first Tennessee, there were no issues whatsoever. Now this bank is first horizon it has gone downhill drastically for shame on your banking four shame on your customer service for shame on the way you handle your customers. On your banking four shame on your customer service for shame on the way you handle your customers."

"Used this bank for our credit card business in our salon we were supposed to be under no contract. We canceled 8 months ago and they are still taking money out of our accounts. Try talking with them they passed the buck to someone else. That someone else passed the buck to them, can’t get either to stop the charges. Feel like I should get a full refund on service I was charged for but neither the bank or their subcontractor will acknowledge it. So for my review don’t use them. They don’t back their program. Seems to be a scam!!!!"