Harbor Freight Tools

"This comment applies to the Lilburn Harbor Freight only and is related to a bad experience with checkout clerk. For context, I spent well over $200 at the Stone Mountain Harbor freight in Dec. and have spent considerably more on other visits. The Stone Mountain location is great. I just happened to be near the Lilburn location and stopped in for a moving dolly that was on sale for $10, The checkout clerk said he did not have a copy of the coupon and did not want to wait 30 seconds while I pulled it up on my phone. He had a big stack of coupon sheets stapled together. I'm sure it was in there. But, he says, it's not on sale. So, I did not purchase and stepped aside to pull up the coupon. Does he let me purchase when I've got the coupon on my screen? No, he wants me to go back to the end of a long line. This is typical of this locations customer service. One might wait patiently until a clerk blows off another customer who is looking for something to be told "if we have it, it's back there". No isle number, not landmarks, not helpful. Stone Mountain is under 10 minutes away from the Lilburn store. Save yourself some trouble and go there."

"In a world where customer service is hard to find. Thank you to the team that went above and beyond to help my husband and I today. This will be our go to location. Can’t tell you the last time we walked in a harbor freight and got this much pleasantry, if we ever got any. We may not have bought what we went for but the helpfulness of everyone made an impression. We sadly had to go do our purchase at the one in Lawrenceville with nasty attitudes but this located will now be our harbor freight home. I’d rather drive the extra miles to come here before anywhere else."

"Amazing service here. Osama is an amazing associate there. Was looking for a jack and he pointed me out to one that was on sale and saved me quite a bit of money in the process. Also was looking for an 18mm socket and it was very hard to find, even in the big sets. Osama helped me find the exact set that I needed which the sizes I needed. Awesome associates like this help me keep shopping at harbor freight."

"The price is very good and some tools have a lifetime warranty. I liked it!"

"Thank you SHERRY for all the help with my purchase. We shop here often. It’s always clean and organized. Although the customer service as far as the greeting and initial help was absent SHERRY was sincere with her apology and closed the sale and saved the relationship."