First Horizon Bank

"I just want to take a moment to praise your employee ALEX! She absolutely brightens my day every time I come thru the drive thru! Always has a smile and a cheerful attitude and us very good at her job. Alex deserves a raise or promotion!!!!"

"Wonderful"

"First Horizon still has a mask mandate even though the county recently dropped it. Private company so I get it. But when the teller tells me they are not vaccinated AND may not get vaccinated and it is for their safety that I wear a mask. They are wrong. They are putting people/customers at risk. I explained that they have been eligible for the vaccine for a month but require a vaccinated person to wear a mask to protect them?. The argument was flawed and they were more interested in ganging up and winning the flawed argument then just letting it go as company policy. 10 years ago it was about customer service. It is now about entitled employees being generous enough to wait on a customer."

"Always on spot with all our needs"

"I've always had fast and professional service from this branch. I recently was obtaining foreign currency for a trip and after a frustrating day waiting for the FedEx delivery which never came before close, I asked that this situation be resolved fairly, although I had requested the exchange less than their guaranteed turnaround commitment. The following morning, the manager called me up and informed me that FedEx had delivered the cash to a totally different bank (scary service from FedEx) and that she would not only credit my account for the exact amount of cash (no FX impacts), they also waived the transaction fees. This exceeded expectations on resolution and prompt follow up. Thank you."