Bank of America (with Drive-thru ATM)

"Great experience over all! A young lady named Evelyn was very helpful, friendly and professional during my visit. I definitely recommend her with any of your needs and questions you may have! Thank you Bank of America"

"Both the tellers inside and one banker at her desk were helpful, friendly, and professional. Only a short wait in line. Plus, atleast one Spanish fluent banker. What else can you ask for from a local branch of a big bank? :-) Tuesday, 4/11 @ 11am."

"This is the most impersonal bank I have ever been to. 'Bank of America', but only if you have an account with them. I work for one of the largest employers in the US and they wouldn't give me change for a $100 bill for my retail counter, unless I had an account with them. This is supposedly a bank! I definitely wouldn't waste my time with Bank of America, they don't care for anyone unless you're making them money."

"[UPDATE:] Surprise surprise, I tried calling today six times because I am trying to buy a house and needed help quickly, but no one will answer. I guess I'll have to try to take off work early to go to the location since they are not open after 4...I just don't understand how it can be this bad... [ORIGINAL:] I've tried to use this branch 3 times over the past 4 months. Every time, I called ahead at least 3 times to try to make an appointment but no one would answer. Two of the times, I showed up and was told it would be 2 to 3 hours before someone could help me with what i needed - a notary, and an account name change. They told me to call ahead next time to make an appointment and avoid wasting my time... :| I don't need offers of assistance now, I needed assistance when I called a dozen times. Whoever runs this google biz account seems to think pointing people to the "Social Media Client Care" team takes care of all our problems - we just want basic service at this branch and for someone to answer the phone. Calling repeatedly then showing up to an empty building with employees standing around isn't a good look."

"Whoever is running this branch needs to learn service skills and look for a new industry to work in. Exactly 8 days ago I was visiting my hometown of Chattanooga for Christmas and I visited this branch on Dec 29th to deposit an international check. As I was waiting in line a nicely dressed banker approached me and asked if he could help me with the deposit, I told him my international check didn't have a routing number and I had just left Wells Fargo and they told me they could gladly accept my check, they would send it to their collections dept and it would take 4-6 wks to process. I thought, let me check with BOA first as I assumed they would be better. Boy was I WRONG! The guy told me to wait in line for the teller that she would know how to process my check. Well she didn't. She accepted my check, deposited it as a NORMAL check (by the way with no account number or routing number) not international and I left. The check was made out to me and IN DOLLARS. The next day, the check was rejected and NO one ever called me, emailed me or text me! Since Dec 30th I have called your branch at least 10 times a day and not one answer yet! The 800 number has told me all sorts of random answers. Not one person in Bank of America, knows how to process a bank draft/ cashiers check from another country. But yet banks like Regions, Suntrust and Wells Fargo know exactly how to process it bc my 3 siblings all had their checks processed properly. I should have deposited with Wells Fargo but I trusted BOA. So far, my $4000 has been rejected, no notification to date from anyone at Bank of America and SUPPOSEDLY my check is in the mail USPS (of all ways)to my home in Florida. Bottom line, ANSWER YOUR PHONES and train your tellers to know how to process an international check and not just stick to the small town, closed minded mentality of not knowing how to go outside of the little box they work within. I'll be moving my 3 Bank of America accounts to another more reputable bank soon."