Ace Hardware of Toco Hills

"This store is okay, but I won’t shop here again. Customer service is not a focal point here. Return policy is extremely limited. Home Depot is a better option as you can actually open and try a product and still return it if it doesn’t meet your needs."

"Excellent product selection, helpful staff, and lots of eateries within walking distance for after I've finished with my errands. They helped me out in a pinch to find the exact color stain I needed for my floors. This is a very reliable Ace, with solid customer service"

"Very kind people. I walked in and they asked me what I needed. I told them what I was looking for, they told me where it was, and I was out of there with no hassle. Great place."

"Thieves with bad advice. Came here at 2PM on a Saturday. Asked front cashier for anyone knowlegeable about Central AC. She directed me to someone at aisle 9. Told the person I was directed to I needed a multimeter to test for bad capacitor on central AC. She directed me to the multimeter aisle. Was unhelpful in recommending a particular multimeter, told her I would buy the most expensive model assuming it has the most features. Brought it home and realized the Ace-purchased multimeter cannot measure microfarads which is what I needed for the job. Brought back to Ace and was told "we cannot accept the product return in this condition" as the plastic packaging was torn because it is the only way to open. Bad advice, frustration-inducing packaging and refusal to accept return of products purchased less than an hour prior. Avoid like the plague. Edit after owner response: I just want you guys to abide by your own return policy and give me my money back, man. ACE web site states: The ACE™ Brand guarantees its products to be of the highest quality. If you are not completely satisfied with your ACE™ Brand product, you may return it within 30 days of purchase, with proof of purchase, for a refund or replacement unless it meets one of the situations below. We do this to protect all our customers and make sure that we handle every return or exchange with reasonable fairness. Products showing wear and tear Products with a missing label or label that has been defaced Products that have been soiled or contaminated, until they have been properly cleaned Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage) Products lost or damaged due to fire, flood, or natural disaster Past habitual abuse of our Return Policy Nowhere does the return policy state "return must be returned unopened in original packaging". The multimeter itself was undamaged. Feel free to DM me if you want to make this right, I will update this review if a refund is offered."