Sherwin-Williams Floorcovering Store

"Don't open to public. Ride on phone"

"This place is an absolute joke. If I could give it 0 stars I would. The lack of accountability, dependability and customer are disgraceful. They came out Monday morning to swap out carpet in the master bedroom. I asked the guy if I needed to slide my bed out of the room and he said yes. I said give me a second and let me go move it. As soon as I get to the top of the steps he rings the doorbell and asks if he can come back in 2 hours. I'm not sure why but I said fine, my mistake. He never came back and when I called in the older Hispanic lady was no help. She had no clue who came to my house and said they could not come back until Friday. I told her I can't wait until Friday and need this done sooner. After asking to speak with the operations manager she called me back and said they would be out Wednesday morning. So here we are on Wednesday afternoon, no one showed this morning. I call in at 9am and the same lady says she has me scheduled for Friday. I explain to her who I am and that she personally had contacted me and told me they would be here today. She states that no one can come today and that her operations manager will contact me to discuss. 4 hours later I call in at 1:15. She answers again and said he went to lunch at 1:15 and would be back in an hour. I said I need to speak with him and she says why, I told you we can come out today. Do no use this location. They are awful and lack any communication skills what so ever."

"Extremely poor follow through. Our business uses them for our flooring needs for an apartment community. We had several units scheduled for repair/replacements after some flooding. They were supposed to be here this morning, but we found out that they arrived and left at 10:00 because “no one was here”. Our office opens at 9:00, and we didn’t get a single phone call from them. They returned 2 hours before our office closes, and they only had 2 of the 6 rooms scheduled for today on their list! We’ve had other scheduling issues like this with them in the past, but this one is a huge problem since it directly affects our resident experience. Searching for another supplier now."

"HORRIBLE CUSTOMER SERVICE. They have no-showed on us THREE TIMES! Never apologize, then lie and say they had us on the schedule another day. Have taken multiple days off work waiting for them to not show up. They are only supposed to be fixing minor problems; I can't imagine having them do anything major. Very disappointed how little respect they have for their customers time. Do yourself a favor and use someone who will actually show up, and on the right day."

"Everyone is always friendly. This location is not open to the public tho. I go because I have family working there."