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TrueHardwoods
413 Soho Drive, Adairsville, Georgia, United States
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About the TrueHardwoods
TrueHardwoods is a leading online flooring retailer located at 413 Soho Drive, Adairsville, Georgia. Specializing in hardwood, carpet, luxury vinyl, and laminate flooring, TrueHardwoods offers a wide range of high-quality products from top brands such as Shaw, Mohawk, and Armstrong. With a commitment to customer satisfaction, TrueHardwoods aims to exceed expectations and provide excellent service for all flooring needs.
Whether you're looking for the timeless elegance of hardwood flooring, the durability of carpet tiles, or the versatility of luxury vinyl, TrueHardwoods has the perfect solution for your home or business. With a focus on quality and value, TrueHardwoods is dedicated to helping customers find the perfect flooring products for their projects.
In addition to a wide selection of flooring options, TrueHardwoods also offers visualizer tools to help customers visualize their chosen flooring styles in their own space. With easy online ordering and fast shipping, TrueHardwoods makes it convenient to find and purchase the perfect flooring for any space.
Visit TrueHardwoods at their Adairsville location or shop online to experience the true beauty and durability of their flooring products. Unwrap holiday savings with code save3 at checkout and discover the perfect flooring solution for your home today.
Photos of TrueHardwoods
413 Soho Dr, Adairsville, GA 30103, United States
Opening hours of TrueHardwoods
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of TrueHardwoods
"Jordan handled everything perfectly. Great price, shipping pallet jack delivery into my garage and fast delivery. Thanks for saving me money and having great customer service! Johnson Hardwood “public house” Gin Rickey was easy to install, locks together perfectly and looks amazing!"
"After exploring over a half dozen options they had the best price on flooring and gave me shipping options that save me over 1k. I was concerned when I did not receive an invoice for several days but everything was as I was told when I called in. Fast delivery. Will use again"
"Very quick to get the sale done on my "new" wood floors. Showed up on time - but every carton had been opened and every board (every single board) had a flaw. Someone had re-packed them with bad boards. TrueHardwoods is selling second-hand rejects as "new". Sent them a bunch of pictures. Now, can't get them to fix or help - and it's been a full week! Received one cryptic message "let me check on the status of your claim" - then nothing. Buyer beware! Update: After their response, I did call and I did get directly to the owner. He's currently working on the claim. Initial impression, pretty happy with the escalation and his response - hoping for the best. Will update and adjust review and rating as things progress... Second update: In lieu of a return/claim, the owner offered to send us a second shipment (at his cost) to help us finish the project. Once done, we'd have to simply return the equivilent of the initial order (he would cover the costs to ship back). That was a generous offer, and we viewed it as above and beyond to help resolve the issue. Unfortunately, the second shipment was worse than the first (two new pics attached). It's important to note - we knew this was a discontinued product (which is why we were buying online in the first place). I think what we ran into is, this was the "bottom of the barrel" and the only stuff they could find was the leftovers and returns. Ultimately, they did supply us with enough boards to finish the project and we are thankful for that. We were in a pinch, and they worked hard to help us out."
"Similar to a review below, I ordered and paid for flooring on August 18. I received an order confirmation but no details about delivery. August 24, I sent an email asking about delivery. I received a prompt response from Jordan that it "looks like" they would receive the flooring on 8/26 "ready to ship out." On September 1, I emailed again for status. September 3 I got a response from Jordan saying it was "due in Tuesday" (9/8) and would be sent to me then. On 9/10 I sent another email checking on status and Jordan responded with "Get this, we went to go pick up your order and about 15 others at the mill on Tuesday. We were turned away because 'we don't have it all ready, can you come back tomorrow" along with an explanation about how far the mill is, and an assurance they would pick it up the following Tuesday. At that point, I specifically asked for confirmation they had the flooring (this flooring is no longer in production and I need to match it to existing floors). Jordan replied on 9/10 that "they have it and it is ready to go." On 9/11, Jordan responded to another email from me advising that the projected delivery to my home would be 9/28. I understood this to be an estimate and, out of an abundance of caution, rescheduled and cut short a vacation with my family to ensure I would be here. 9/23 I sent a follow up email to confirm and Jordan responded "I'll check it out." 9/28 I had not received a reply so I sent another message and Jordan responded he was waiting to hear from the CSR rep. 9/29 I inquired again. 9/30 Jordan responded "at this point I don't have faith in Armstrong," advising Armstrong is saying 10/14, and concluding with "production is just ridiculous." Production? My floor is no longer produced and you confirmed on 9/10 that it was definitely on hand at the mill 4 1/2 hours away. I submitted a dispute through my credit card company as I have no confidence in TrueHardwoods having the integrity to initiate and issue a refund. Now I have lost 6 weeks of time, cut short a vacation, and have to hope that some other vendors still have a portion of the flooring I need. I went to TrueHardwoods because no one else had the square footage I needed and I thought it would be easier than ordering from multiple vendors. Big mistake. UPDATE: The company says they have issued a refund and I will take them at their word for that - I should know for certain within 3 days. However, the owner's response is trying to blame "2020" for the delays. This is not really an accurate or acceptable response. Just convenient. I suspect the owner needs to spend more time managing service to prevent bad reviews and less time managing and responding to bad reviews."
"The professionals at DWF True Hardwoods gave us first-class customer service. We had a great end to end experience from placing our order at competitive pricing to receiving the beautiful hardwood flooring which we can’t wait to see installed. Alex, our representative, was extremely knowledgeable and helpful. He handled us with great care which was incredibly important to us having elected to order from the Georgia store from another state. We appreciated DWF’s hands-on approach. My calls and questions we’re promptly answered. The timeline from the placement of the order to receipt was very reasonable. We even enjoyed the young man from the shipping company who went the extra mile to help us unload the flooring when it arrived. Our experience was exceptional, which is rare these days. Thanks again DWF!"
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