J&K Cabinetry (J&K2 Kitchen and Bath)

"I received a damaged door (center panel broke through the back of the door frame) in one of the cabinets and notified them the next day. This was about two weeks after I purchased the cabinets. Their response was "I needed to let them know within 48 hours". 48 HOURS! Nothing was said to me about this policy from Anthony, the sales guy. So I had to pay $70 to replace the damaged door even though is was damaged when I bought it. Anthony wasn't even slightly friendly about the exchange and just said it was their policy and I signed for it when I picked up the cabinets. So buyer beware. This seller has a policy that they don't tell you about up front, but when you sign stating you picked up the cabinets, you are also signing that you agree to their 48 hour policy. Absolutely dishonest. I hope this negative review costs them sales. Thier policy is designed to keep them from having to replace products that are sold damaged and it is such a dishonest policy because they don't communicate it up front verbally. There are other cabinet sellers locally that are reputable. You would be better off dealing with them. For reference, my cabinet order was $5k and consisted of about 20 cabinets. I am fortunate that only one door was damaged because it could have been costly. Avoid this place! They stole $70 from me by not replacing a product that was sold damaged. Attached is an image of the back of the door."

"Self inflicted delays. Johnny, the manager, wrote me a two paragraph apology explaining why they were in the wrong and that he will make it right on the next order. We'll see."

"When my general contractor bailed on my renovation, this company helped pick up the pieces, literally. I was missing a custom pantry tray and some hardware that they fabricated on site within 15 minutes, and it fit perfectly! Always good to find a company who stands behind their products/clients."

"Terrible customer service. Was not acknowledged when I walked in. When I greeted the man at the desk on the floor he barely spoke back. When I approached him directly he seemed annoyed and told me "you need a 12-24-12" and got back to his business. I asked for a catalog and he said they were out. Their commitment to poor customer service drove me away from a potentially great product."

"I did an entire kitchen and a full bath using their cabinets. Loved the cabinet and Victor did a great job picking the right pieces for me. I chose to install them myself. They are now a wholesale only store (disappointing) but you can use your own contractor or one of their frequent contractors to get you what you need at 25-40% less than the lowest price at most other retailers. Great deal and good stuff."