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Hagan, Johnson & Associates, CPA, PC
8320 Office Park Drive, Douglasville, Georgia, United States
About the Hagan, Johnson & Associates, CPA, PC
Hagan, Johnson & Associates, CPA, PC is a reputable accounting and finance firm located at 8320 Office Park Drive in Douglasville, Georgia, United States. With a team of experienced certified public accountants, they provide a wide range of financial services to individuals and businesses. Whether you need help with tax preparation, auditing, bookkeeping, or financial planning, Hagan, Johnson & Associates, CPA, PC is dedicated to providing top-notch service and expertise to help you achieve your financial goals.
Photos of Hagan, Johnson & Associates, CPA, PC
8320 Office Park Dr, Douglasville, GA 30134, United States
Opening hours of Hagan, Johnson & Associates, CPA, PC
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Hagan, Johnson & Associates, CPA, PC
"Debra Johnson and her team at HJA have been helping my husband and I with our taxes for almost 20 years now. Debra is so patient, and so good at explaining complex tax issues to non-tax knowledgeable people like me. Debra has not only helped us with taxes, but also with establishing individual IRA accounts, with self-employment tax complexities and more. Her staff are caring, communicative and work long hours to insure deadlines are met. This team's support has been a tremendous gift to our family and our finances. So grateful I found Deb all those years ago. Don't know where we'd be financially without her wealth of knowledge and genuine concern for us over the years."
"**UPDATE** Instead of offering any kind of customer service, attempting to contact me, discuss this matter or even look into the possibility that they MIGHT be wrong, they are now threatening me with an unfounded lawsuit. They have spent more time responding to my reviews than they did my initial email. This to me, shows exactly how they treat clients and take care of business. Had they been a client of mine, I would have told them that this is a bad look and they should have made at least an ATTEMPT to resolve the issue rather than slugging it out on social media. I hired this firm back in December of 2021 for a tax issue I was having. There was an initial issue after I paid them, as I had sent them (as requested) personal information and my tax returns that went "missing". They never found them and I had to send them again, of which I had my husband hand deliver. They asked me to send subsequent information, which I did. I even sat on the phone and discussed it with their Admin. I received "statements" from them but no other communication from them other than that. No emails, phone calls, no standard mail. I admittedly did not keep on top of it as I should have, but in our initial meeting, the accountant Mr. Hagan told me that the IRS was extremely backed up, and this was reiterated to me by the media. I run my own company and have 3 children, one of them is special needs, and home full time, so I am needless to say, very busy. I take full responsibility for the fact that I did not check in with them but believed that if there was an issue, they would have contacted me. Today, it came to mind and I sent an email to inquire as to my case's status. I was shocked when I received the following response: **** Jennifer, After multiple attempts to get the required deduction information from you with no result, Mr. Hagan reluctantly had to close out this case. He applied the initial prepayment outlined below toward the work that was already done and then wrote off all the remaining time that he had in the case that was over what you had originally paid. We hope you understand that we can not keep a case open when we can not get the required information from a taxpayer to properly prepare and file a return. ***** There were no requests for any additional information other than the one that I responded to and called and went over with their admin as stated above. There is no communication other than what was stated as I keep all emails, phone records, texts, and communication for EXACTLY this reason. What "work" was done? If they did not have any information as they claim, then what "time" or "work" was invested?? How can you do any work if you have nothing as they claim? If they "closed" out my case, why did they not return the documents they had received? Why was their no "final" statement sent via mail or email? Their claims are clearly not true and they are attempting to shift the blame for their mishandling of my case. I have only 2 statements that they ever sent me, one from April 2022 and June 2022 - both state that I had paid $500 but there is no deduction for any work done. The June statement is the last communication I had from them. So not only is personal and private information of mine "lost", but they are now claiming work that they did not do and trying to shift blame and taking money for services they never did. That is extremely dishonest and shows a lack of integrity. I DO NOT recommend Hagan, Johnson, and Associates for business or personal taxes and I will be filing complaints with the Better Business Bureau, The State Attorney General, and the Georgia State Board of Accountancy."
"Everyone who answers the phone seems great and willing to help you. The actual CPA seems like and jerk and doesn't seem to want new customers. Don't bother filling out the online forms. JUST A LITTLE UPDATE. The f-word is common place. Especially in my trade. Second the accountant wasn't told to go F-himself until he proceeded to scold me like a child. He called to put me in my place and we can see how well that worked out. A simple we can't help you would have worked. Trusting people who are fake is what bad accountants are about. I was upset a follow up wasn't given, that was promised. I'm glad I didn't hire this firm."
"My wife and I have been clients of Debra Johnson's office for over 10 years and have been highly satisfied! They do an excellent job and are very professional, courteous and thorough. Debra lets us know things we can do to help our tax situation and cares very much about us personally. We feel like we are not just an anonymous number to her or any on her staff. We would recommend her office highly!"
"This was my first time working with Debra Johnson CPA and the whole team was fantastic! I was taken aback by how polite everyone was in the office. Theresa was so pleasant over the phone and via email. I had a consultation with Rodney and he was fast, professional , knowledgeable, respectful and highly experienced. I had absolute confidence in Rodney from the moment that I met him. There is nothing more that I could have asked for. I look forward to working with the entire Debra Johnson CPA team in future and would recommend anyone who needs a tax consultant to reach out to this company."
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