Rex & Roxy's of Buckhead 339 Buckhead Avenue Northeast, Atlanta, GA 30305

"DO NOT GO HERE! IF I COULD LEAVE LESS THEN 1 STAR I WOULD! We got our dog boarded here December 21st - 27th, 2023 and our baby came back with a terrible infection all over her mouth and had to go in for an emergency visit to the vet as soon as we picked her up. We called Rex & Roxy's to check in on her while we were out of town, and they said everything was good and that she was doing great. Just to find out when we picked her up that she was supposedly "scratched" by another dog (by her eye and around her nose) that they didn't tell us about and completely neglected her care. We have called and talked to them and they state that she only got a scratch and they don't know anything about the infection, even though it was very clear when we picked her up. They are not willing to do anything to help the situation and are acting like this is no big deal. Please save your babies from coming here!"

"Mel and Mia are mine and y’all can not have them!!! These are my people and my baby Charlie is equally as in love with them! Their prices are so affordable! Everyone who works there treats my dog like family. Like why would you go anywhere else!!!!!"

"On Friday, December 22nd, 2023 I had the most horrific experience with my Dog Dallas. I took him to Rexy and Roxy's Buckhead, to get groomed at 7:30am. I was VERY specific online in the profile that I had to create, as well as in person the morning that I dropped him off, that I ONLY wanted the hair around his eyes and butt trimmed. When I arrived to pick him up at 3:30pm that afternoon, after just having a 90 minute full body massage, I was a bit out of it, and was in shock when I saw Dallas. He had been shaved down to his coat!!!! I was rightfully upset and expressed my concerns to the SUPER unprofessional, Manager, on duty! She did not apologize nor refund my money. I went the next day, and showed the SUPER unprofessional attendant, "Deshawn '' and he took photos of Dallas and asked me to "give him a few minutes" so I stepped outside. I came back in and he said that he called "Mia" and she said "you were rude yesterday" and he could not do anything. I was only "rude" AFTER she was blatantly nonchalant with regard to what they DID to my dog. It is WINTER and they (Courtney Fields) took all his fur off and WITHOUT my approval. So much so that his ears are no longer covered, and his sweaters DO NOT FIT HIM. In addition the cut IS VERY uneven, especially around his eyes and neck. My poor baby. Mia is incredibly rude and they have not issued my refund. I have attached before and after photos of my dog as well as the filth that was around the front office area. SO DIRTY!!! If I requested a FULL refund of $66.00 by the end of business on Tuesday, December 26th, 2023, and have not heard from anyone. DO NOT GO HERE! I am going to file a civil complaint in Fulton County if I do not get my FULL refund."

"I have been a loyal client for Rex and Roxy grooming and boarding for 2 years now. I waited for 2 weeks for Perlas grooming appointment. I wish I had brought her somewhere else! Normally, I am very pleased with Rex and Roxy… However, they have lost me as a client. I took my mini Pomeranian in for a full groom. I was told she would be ready for pickup at 4:30, I arrived 4:45 and she wasn’t quite ready as they were shuffling around to put bows on her. Once she was finally ready I had to rush out the door because I was late for my appointment that I had at 5pm. Due to being late I really didn’t pay much attention to the groom they gave her. Once I was home I noticed it was absolutely horrible, the worst I have ever seen. Rex and Roxy is an expensive grooming facility and so I called the next day to express that I was extremely unhappy with her groom. I asked for the following options… to be discounted, not pay for the groom, or be credited for a groom in the future. Paying $85 for a 5 lb dog is outrageous but if she looks super cute I would be ok with it, and tip them beautifully. However… It is like an amateur cut her hair and was not even qualified nor worth that kind of money! I know for a fact I could have done a much better job. They refused to do anything to make me happy and keep me as a client. Besides they told me I could bring her in to get it fixed, I told them it was already too short for a Pomeranian and don’t even know how they could possibly fix hair that is already too short, uneven, and looked as if she got cut by a lawnmower. Pomeranian hair should never be cut almost bald because it may not grow back in the future. I’m extremely disappointed with her groom but as well as the customer service. I probably would have avoided writing a negative review had management taken responsibility and offered some sort of compensation. Look at the pictures they do better justice then my review"