Keith Lawson Services

"I called and they were able to come out on the same day. The tech quickly diagnosed the issue and got it back up working well. I had to pay an amount that was slightly over the diagnostic fee but it was totally worth it. Quality is worth paying for. I'm thankful to now have a good company to call on when I have plumbing issues."

"I called Lawson's because no heat at all was coming out of a floor vent in our back room. They sent out Donald Stephens, a very competent technician and a nice person. I removed the vent and both of us immediately saw the problem: the ductwork was pulled loose from the vent base and daylight was shining on it from under the house. When I had previously checked on my own, I must have done so at night when it was dark under the house. Donald immediately got zip ties and screws from his truck, crawled under the house and tied the duct back to the vent base, then drilled in 6 screws around the duct and base to secure them together. It was an efficient solution and done very quickly. So I am very satisfied with Mr. Stephens' work. What I am not happy about was the $125 "diagnostic fee," especially since I could see the problem as well as the technician could. I wonder if I had first looked down into the vent during the daytime and had seen the separated duct would I have been charged the $125 diagnostic fee in that instance. So added to that fee a $175.00 job fee, my total for the work was $300. I am assuming the diagnostic fee is now a standard charge on all jobs. I really don't remember it in the past. Jan RuBino"

"The response to our problem was very quick; which we appreciated. Troy was the gentleman that responded, he was friendly, efficient, he knew exactly what to do and how to do it. When he left you could barely tell where he had done the work in the front yard. I have used Keith Lawson services for 40 years and will continue to depend on them. Yes, I recommend them highly."

"I had several plumbing issues when I called. Troy came and did an assessment and was able to figure out the likely causes and have me a very fair estimate (I was terrified that the quote would be astronomical). I didn't feel taken advantage of and he did an excellent job. Troy was kind, friendly and knowledgeable. He made me and my family feel very comfortable and fixed our problem quickly and efficiently. If he is an example of what to expect of Keith Lawson servicemen, then I would recommend them to anyone"

"10/31/23 UPDATE: I was contacted by their customer service manager who constantly talked over me, wouldn't let me speak and only wanted to deflect any responsibility. They offered to refund their diagnostic fee if I would take down this review. She refused to take ANY responsibility and behaved like she was doing ME a favor. It was very insulting. I dropped by two star review to a one star review. ************** Keith Lawson once use to provide great service but are now all about squeezing customers for money. Keith Lawson was never cheap but I paid for the quality. Now they nickel and dime you even more. Their red carpet service doesn't cover diagnostic fees and makes it not worth paying for. Their quality is also dropping and with so many other competitors, they should improve their service. I have had to call a tech back for every service they provided. They can't even install a toilet properly and charge to come back out to fix their install."